31 Replies Latest reply: Mar 2, 2015 10:02 AM by nour142 RSS

    3D menu doesn't appear - Photoshop CS6 extended

    matheus pacheco Community Member

      The 3D menu doesn't appear on my Photoshop CS6 extended.

       

      I am running Windows 7 Ultimate (Version 6.1)

       

      Any ideas about what is going on?

        • 1. Re: 3D menu doesn't appear - Photoshop CS6 extended
          Noel Carboni Community Member

          The appearance / hiding of the menu is dependent on whether Photoshop thinks your license is for Extended or Standard, and that's managed through the serial number.

           

          If you've purchased Extended, but only Standard features are available, you may ultimately have to call Adobe customer support to get it worked out.  But some folks have reported here on the forum that Deactivating the software (through the Help menu) then reactivating it has cleared similar problems.

           

          -Noel

          • 2. Re: 3D menu doesn't appear - Photoshop CS6 extended
            matheus pacheco Community Member

            Hey Noel Carboni,

             

            Thanks for your answer. I uninstalled and installed it again and now the 3D menu is appearing.

             

            But now all the options inside the 3D menu are unavailable. I can see them but they aren't available for clicking.

             

            Any thoughts about that?

            • 3. Re: 3D menu doesn't appear - Photoshop CS6 extended
              Noel Carboni Community Member

              That's an entirely different issue...  The software is looking for your Graphics Processor to deliver a certain level of functionality, and apparently it's not finding what it needs.

               

              Check your Edit - Preferences - Performance dialog, and see if the [  ] Use Graphics Processor option is enabled.  If it can be but is not currently enabled, try checking it then restarting Photoshop.

               

              If it can't be enabled, you may want to see if you can get an updated display driver from the web site of the maker of your video card in your computer.

               

              -Noel

              • 4. Re: 3D menu doesn't appear - Photoshop CS6 extended
                matheus pacheco Community Member

                Huge thanks Noel Carboni! Problem fixed. I hope this topic can be useful for other users.

                • 5. Re: 3D menu doesn't appear - Photoshop CS6 extended
                  Noel Carboni Community Member

                  You're welcome!  I'm happy I could be of help, and thanks in return for following up and reporting your success.

                   

                  -Noel

                  • 6. Re: 3D menu doesn't appear - Photoshop CS6 extended
                    guleb Community Member

                    THANKS FOR RESCUING ME

                    • 7. Re: 3D menu doesn't appear - Photoshop CS6 extended
                      Gill Aman Community Member

                      Dear Noel,

                      I'm facing the same problem as of Matheus. I've been through every single step of troubleshooting which you've mentioned in this thread. I'm usuing Dell Studio 1558 Laptop with Windows 7 Ultimate platform 64-bit. It has an 8 GB of RAM and an ATI Mobility Radeon HD 5470 Graphics Card 1GB (with the latest drivers installed).

                       

                      Though I'm using the Extended version only but I'm still unable to get that 3D option. I've tried uninstalling the CS6 couple of times. Even tried Creative Suite Cleaner and then re-installing it however, the problem persists.

                       

                       

                       

                       

                       

                      Any help would be great.Untitled.jpg

                       

                       

                       

                      Regards,

                      Aman Gill.

                      • 8. Re: 3D menu doesn't appear - Photoshop CS6 extended
                        Chris Cox Adobe Employee

                        First, go download and install the Photoshop updates - you're still on 13.0.0.

                         

                        And you've got regular, not extended -- and the 3D features are only available in extended.

                        • 9. Re: 3D menu doesn't appear - Photoshop CS6 extended
                          Gill Aman Community Member

                          Dear Chris,

                                                  This is an Extended copy. Second my "Update" setting copy is greyed out. Something which is quiet astonishing is that earlier it was working just fine but all of as sudden it stopped working. I mean it just disappeared abruptly.

                           

                           

                           

                           

                           

                           

                           

                           

                           

                           

                          Regards,

                          Aman Gill.

                          • 10. Re: 3D menu doesn't appear - Photoshop CS6 extended
                            Gill Aman Community Member

                            Dear Chris,

                                                    I've updated the Photoshop CS6. Here is the snap shot of it. Still I'm facing the same problem.Untitled.jpg

                            • 11. Re: 3D menu doesn't appear - Photoshop CS6 extended
                              Chris Cox Adobe Employee

                              That is not extended - it does not say extended in the splash screen, and has no 3D menu.

                              • 12. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                Gill Aman Community Member

                                All-right Pal. Let me try the extended one the

                                 

                                 

                                 

                                Thanks a lot for your help anyways.....

                                 

                                 

                                I'll keep you updated

                                 

                                 

                                 

                                 


                                Regards,

                                Aman Gil.

                                • 13. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                  KaraLeighJohnson Community Member

                                  I have the same problem where all the options inside the 3D menu are unavailable and I can see them but they aren't available for clicking

                                  I try'd what you suggested and my display driver is up to date, so I don't know why it won't let me enable the Graphics Processor option

                                  Could you please help if possible??

                                   

                                  [ several duplicate posts removed by admin ]

                                  • 14. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                    Chris Cox Adobe Employee

                                    Kara - in your case it means that either you are running an OS that isn't capable (XP) or something about your video card says it is not capable of using the 3D features.

                                     

                                    Check Help -> System Info for more information about your GPU/driver.

                                    • 15. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                      KaraLeighJohnson Community Member

                                      it sais:

                                      The GPU Sniffer crashed on 18/02/2013 at 21:14:33

                                       

                                      I did uninstall it as well and then re install it but nothing has changed.  The lightning effects filter is also greyd out, if you know what I mean?

                                       

                                      Thanks for replying so quickly!

                                      • 16. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                        KaraLeighJohnson Community Member

                                        it sais:

                                        The GPU Sniffer crashed on 18/02/2013 at 21:14:33

                                         

                                        I did uninstall it as well and then re install it but nothing has changed.  The lightning effects filter is also greyd out, if you know what I mean?

                                         

                                        Thanks for replying so quickly!

                                        • 17. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                          KaraLeighJohnson Community Member

                                          it also states no video card dtected? I'm gunna paste verything it says so you can have a look at it if that ok?:

                                           

                                          Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

                                          Operating System: Windows 7 32-bit

                                          Version: 6.1 Service Pack 1

                                          System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                                          Physical processor count: 2

                                          Processor speed: 2610 MHz

                                          Built-in memory: 2037 MB

                                          Free memory: 412 MB

                                          Memory available to Photoshop: 1627 MB

                                          Memory used by Photoshop: 60 %

                                          Image tile size: 128K

                                          Image cache levels: 4

                                          The GPU Sniffer crashed on 18/02/2013 at 21:14:33

                                          Display: 1

                                          Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

                                          No video card detected

                                          Serial number: Tryout Version

                                          Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

                                          Temporary file path: C:\Users\Kara\AppData\Local\Temp\

                                          Photoshop scratch has async I/O enabled

                                          Scratch volume(s):

                                            Startup, 288.8G, 202.6G free

                                          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\

                                          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\

                                          Additional Plug-ins folder: not set

                                           

                                          Installed components:

                                             A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                             ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                                             adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                             AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                             AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                                             AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                             AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                                             AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                             AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                             AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                             adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                             AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                                             ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                             aif_core.dll   AIF   3.0   62.490293

                                             aif_ocl.dll   AIF   3.0   62.490293

                                             aif_ogl.dll   AIF   3.0   62.490293

                                             amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                             ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                                             AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                             AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                             Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                                             BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                                             boost_date_time.dll   DVA Product   6.0.0  

                                             boost_signals.dll   DVA Product   6.0.0  

                                             boost_system.dll   DVA Product   6.0.0  

                                             boost_threads.dll   DVA Product   6.0.0  

                                             cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                             cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                             CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                                             CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                                             data_flow.dll   AIF   3.0   62.490293

                                             dvaaudiodevice.dll   DVA Product   6.0.0  

                                             dvacore.dll   DVA Product   6.0.0  

                                             dvamarshal.dll   DVA Product   6.0.0  

                                             dvamediatypes.dll   DVA Product   6.0.0  

                                             dvaplayer.dll   DVA Product   6.0.0  

                                             dvatransport.dll   DVA Product   6.0.0  

                                             dvaunittesting.dll   DVA Product   6.0.0  

                                             dynamiclink.dll   DVA Product   6.0.0  

                                             ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                             FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                             filter_graph.dll   AIF   3.0   62.490293

                                             hydra_filters.dll   AIF   3.0   62.490293

                                             icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                             icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                             image_compiler.dll   AIF   3.0   62.490293

                                             image_flow.dll   AIF   3.0   62.490293

                                             image_runtime.dll   AIF   3.0   62.490293

                                             JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                             libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                                             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                                             LogSession.dll   LogSession   2.1.2.1640  

                                             mediacoreif.dll   DVA Product   6.0.0  

                                             MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                             msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                             msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                             msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                             msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                                             msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                             msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                             msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                             msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                                             msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                             msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                             pdfsettings.dll   Adobe PDFSettings   1.04  

                                             Photoshop.dll   Adobe Photoshop CS6   CS6  

                                             Plugin.dll   Adobe Photoshop CS6   CS6  

                                             PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                                             PSArt.dll   Adobe Photoshop CS6   CS6  

                                             PSViews.dll   Adobe Photoshop CS6   CS6  

                                             SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                             ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                             shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                                             ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                                             tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                             tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                             TfFontMgr.dll   FontMgr   9.3.0.113  

                                             TfKernel.dll   Kernel   9.3.0.113  

                                             TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                             TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                             updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                             WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                             wu3d.dll   U3D Writer   9.3.0.113  

                                           

                                           

                                          Required plug-ins:

                                           

                                             3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Accented Edges 13.0

                                             Adaptive Wide Angle 13.0

                                             ADM 3.11x01

                                             Angled Strokes 13.0

                                             Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Bas Relief 13.0

                                             BMP 13.0

                                             Camera Raw 7.3

                                             Chalk & Charcoal 13.0

                                             Charcoal 13.0

                                             Chrome 13.0

                                             Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Color Halftone 13.0

                                             Colored Pencil 13.0

                                             CompuServe GIF 13.0

                                             Conté Crayon 13.0

                                             Craquelure 13.0

                                             Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Crop and Straighten Photos Filter 13.0

                                             Crosshatch 13.0

                                             Crystallize 13.0

                                             Cutout 13.0

                                             Dark Strokes 13.0

                                             De-Interlace 13.0

                                             Dicom 13.0

                                             Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Diffuse Glow 13.0

                                             Displace 13.0

                                             Dry Brush 13.0

                                             Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Embed Watermark 4.0

                                             Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Extrude 13.0

                                             FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Fibers 13.0

                                             Film Grain 13.0

                                             Filter Gallery 13.0

                                             Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Fresco 13.0

                                             Glass 13.0

                                             Glowing Edges 13.0

                                             Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Grain 13.0

                                             Graphic Pen 13.0

                                             Halftone Pattern 13.0

                                             HDRMergeUI 13.0

                                             IFF Format 13.0

                                             Ink Outlines 13.0

                                             JPEG 2000 13.0

                                             Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Lens Blur 13.0

                                             Lens Correction 13.0

                                             Lens Flare 13.0

                                             Liquify 13.0

                                             Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Mezzotint 13.0

                                             Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Mosaic Tiles 13.0

                                             Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Neon Glow 13.0

                                             Note Paper 13.0

                                             NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Ocean Ripple 13.0

                                             Oil Paint 13.0

                                             OpenEXR 13.0

                                             Paint Daubs 13.0

                                             Palette Knife 13.0

                                             Patchwork 13.0

                                             Paths to Illustrator 13.0

                                             PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Photocopy 13.0

                                             Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Pinch 13.0

                                             Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Plaster 13.0

                                             Plastic Wrap 13.0

                                             PNG 13.0

                                             Pointillize 13.0

                                             Polar Coordinates 13.0

                                             Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Poster Edges 13.0

                                             Radial Blur 13.0

                                             Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Read Watermark 4.0

                                             Reticulation 13.0

                                             Ripple 13.0

                                             Rough Pastels 13.0

                                             Save for Web 13.0

                                             ScriptingSupport 13.0

                                             Shear 13.0

                                             Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Smart Blur 13.0

                                             Smudge Stick 13.0

                                             Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Spatter 13.0

                                             Spherize 13.0

                                             Sponge 13.0

                                             Sprayed Strokes 13.0

                                             Stained Glass 13.0

                                             Stamp 13.0

                                             Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Sumi-e 13.0

                                             Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Targa 13.0

                                             Texturizer 13.0

                                             Tiles 13.0

                                             Torn Edges 13.0

                                             Twirl 13.0

                                             U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Underpainting 13.0

                                             Vanishing Point 13.0

                                             Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Water Paper 13.0

                                             Watercolor 13.0

                                             Wave 13.0

                                             Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             Wind 13.0

                                             Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                             ZigZag 13.0

                                           

                                          Optional and third party plug-ins: NONE

                                           

                                          Plug-ins that failed to load: NONE

                                          Flash:

                                             Mini Bridge

                                             Kuler

                                          Installed TWAIN devices: NONE

                                          • 18. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                            Chris Cox Adobe Employee

                                            It says that the GPU sniffer crashed before it could get the identity of your video card.  That means there's a huge bug in your video card driver.   You probably need to update the driver (from the GPU maker's website).

                                             

                                            Also, you have Photoshop 13.0.0 and should be on 13.0.1 or 13.1.2.

                                            • 19. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                              KaraLeighJohnson Community Member

                                              great

                                              Ok thanks I will try that, the driver is up to date but should I download it anyway?

                                              This is really starting to get on my nerves

                                              Thanks.

                                              Kara.

                                              • 20. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                KaraLeighJohnson Community Member

                                                great

                                                Ok thanks I will try that, the driver is up to date but should I download it anyway?

                                                This is really starting to get on my nerves

                                                Thanks.

                                                Kara.

                                                • 21. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                  Chris Cox Adobe Employee

                                                  The driver is up to date according to who?  Did you get the latest from the GPU maker's website?  Or Microsoft (mistake)? or the card builder (another mistake)?  Or the system integrator (another mistake)?

                                                  • 22. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                    KaraLeighJohnson Community Member

                                                    According to INTEL where I clicked on the option automatically identify and find drivers:

                                                    It came up saying my driver is current (Intel® G33/G31)

                                                    • 23. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                      KaraLeighJohnson Community Member

                                                      + should I try and download Intel® HD Graphics Driver for Windows 7* and Windows 8* (exe)??

                                                      • 24. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                        KaraLeighJohnson Community Member

                                                        never mind I can't download Intel® HD Graphics Driver for Windows 7* and Windows 8* anyway

                                                        • 25. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                          Chris Cox Adobe Employee

                                                          You'll need to contact Intel and work with them to identify the cause of the crash in your video card driver.

                                                          They may have a beta driver that fixes the problem already.

                                                          • 27. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                            jDubbya79 Community Member

                                                            Hate to say it, but I cannot click anything on my 3D menu anymore. After i updated to my Photoshop via the Application Manager (both at work and home). I'm using Windows 8 (H) and Windows 7 (W). Everything worked fine until I updated. Are there any known issues involving the update? Are the required PC Specs different now?

                                                             

                                                            Thanks for any information....

                                                             

                                                             

                                                            JW

                                                            • 28. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                              conroy Community Member

                                                              The specs recently changed for Creative Cloud Phostoshop.

                                                               

                                                              Version 13.1 and newer strictly require a minimum of 512 MB VRAM for the 3D features to be made available.

                                                               

                                                              http://helpx.adobe.com/photoshop/kb/new-system-requirements-photoshop-131.html

                                                              • 29. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                                Chris Cox Adobe Employee

                                                                And check Help-> System Info -- your video card driver may have crashed and forced GPU features to be disabled.

                                                                • 30. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                                  Ranjoharbri Community Member

                                                                  I've seen several posts on different forums, refering to the 3D capability of Photoshop not working when trying to create 3D Text.
                                                                  Ensure that your document is in RGB Colour Mode.
                                                                  3D will not work if you've created or opened a CMYK document.

                                                                  • 31. Re: 3D menu doesn't appear - Photoshop CS6 extended
                                                                    nour142 Community Member

                                                                    3D is not workimh what to do what i need to download help !!!