I can not find anyway to submit a ticket to get this fix...kinda ridiculous in this day and age. Anyway, I had issues with my kobo touch and had to do several factory resets and then I reauthorized my kobo touch each time. Now I am out of activations just when I finally got my kobo touch responding. Please please, Jim Lester, help me....can I get my activations reset?
Thanks in advance!!
Unfortunately, I no longer work for Adobe so I can't reset activation - you'll need to do as Frustrated suggested and call (or use the support chat).
I would suggest having the full and complete error message handy since as far as the servers are concerned you are a number and not a name, and the error code has your number in it. Using the number (begins with urn:uuid: ) will help prevent misunderstandings.