Nikki, I'm not Jim Lester, but you can get your activation count reset.
Call Adobe technical support, and tell them what happened. They can help
you submit the case, and they will be responsible for getting it done.
Some of the tech people don't think that it's their job, so you may need to
Hope this helps!
will try that...thanks!
Unfortunately, I no longer work for Adobe so I can't reset activation - you'll need to do as Frustrated suggested and call (or use the support chat).
I would suggest having the full and complete error message handy since as far as the servers are concerned you are a number and not a name, and the error code has your number in it. Using the number (begins with urn:uuid: ) will help prevent misunderstandings.