Pls let us know the following details:
1. Your OS
2. The version of Adobe Reader installed (Help > About Adobe Reader)
3. The browser bineg used to view the PDFs
Ah, my appologies:
1) WIndows 7 Ultimate 64 bit
2) Adobe Reader X 10.1.13 originally. Once this started happening, I upgraded to 10.1.14 and still had the same problem. I then Uninstalled Adobe Reader, and downloaded 10.1.14 fresh and installed it. Same problem
3) Firefox primarily, but same effect with IE.
Everything worked Just fine until a couple weeks ago. I have many documents that I highlight and save regularly, and all of a sudden it stopped working. So far as I know, nothing changed then.
Thanks for providing the information requested for.
Could you please let me know the following as well:
1. If the Save icon on the floating toolbar (while viewing PDFs in a browser) is enabled or not.
2. If unchecking the following option helps:
Edit > Preferences > Documents > Save Settings section > Automatically save the document changes to temporary file......
3. What is the state of the checkbox at:
Edit > Preferences > Internet > Web Browser Options section > Display in Read Mode by default
4. Do you have Adobe Acrobat installed on your system as ell.
1. Save Icon is enabled, and if I click on it, it asks me where to save it. But the file does not appear there, and does not show up in my downloaded items list.
2. Did not fix problem
3. Currently Checked. I tried unchecking it, Did not fix problem.
4. I do not.
I don't know if this applies or not, but if I right click on the link to a PDF, and download it, it says "There was an error opening this document. Access Denied"
If I move that same PDF from my Downloads folder to another folder (Such as with all my other PDFs), it works just fine.
Could be an issue with the access/permission rights on the Download folder or any user area folder.
Can you please check and see if you have access to read the contents of that folder or for that matter the entire User Area folder.
Also, could you see if you are registered as an Administrator or a Standard User.
I have full permissions as Administrator on all folders on the computer. And I have no issues opening any other type of file within that folder or any other folder on the computer.
Problem occurs when I attempt to save PDFs from the web or local, and it doesn't matter which folder I attempt to save within. All folders on the computer work the same way with the exception of this random Downloads folder item.
Does Adobe Reader have any permissions settings?
Thanks for confirming the same.
Woul it be possible for you to see if the same behavior is seen for the following PDF as well:
I checked all previous abnormal activity against this new PDF. Same results, no change.
No additional ideas?
I just had this exact same issue start happening to me today; my search for answers led me here. All that fixed it was downloading Reader XI. Still have no idea what happened; there were no recent changes to my system and it was working fine yesterday.
If you save the PDF to Acrobat.com, will it work fine?
is the issue reproducible in Rdr10.1.4 and Rdr11?
I am wondering if the new Reader 11 installation got corrupted while Reader 10.1.4 update?
Did you un-install the previous Reader and installed the new Reader 11 or did you update from Reader 10.1.4 to Reader 11?
Thank you very much for the information
I don't know. After not receiving any updates to this question in over a month, I got fed up and re-installed windows from scratch. It was Adobe Reader X that I was having prolems with, didn't know there was an XI. issue has not returned.
I've seen the same behavior - floating toolbar save button or main toolbar save button ineffective even though enabled. Win 7, 64 bit + Firefox. Very frustrating when trying to save local copies of financial statements, etc. I did find a workaround that hasn't failed me yet: with a problem document open in the viewer:
- Try to save (Ctrl+Shift+S OR floating toolbar OR main toolbar). If it fails ...
- Click print (tried both floating or main toolbar, assumbe Ctrl+Shift+P would work too)
- When the print dialog window appears, cancel
- Try save again.
- Works now!
I too am having this issue, but I have Reader XI. Has anyone resolved this?
Exact same issue and the print thing works. Thanks for the tip. I don't know why I'm having issues but at least this works. I did also a drag and drop to my desktop and had to move a file that way but funny how it won't save. I did notice that the "save" icon is not available but the "save as" is but doesn't work.
Are you sure you are using the Adobe Reader plug-in rather than Firefox's pdf viewer? What happens if you switch to a different browser?
Exact same thing - same issue, tried the print thing then save and worked. Something is messed up with Adobe.
Windows 7 Professional, Adobe Reader XI (11.0.11), Microsoft Office Professional Plus 2010, Google Chrome, IE 11.
I save these PDFs to a drive on a server that people in my department have access to. I have them make comments on these PDFs and save them. A couple updates ago, it stopped allowing any of us to save these files without renaming them. So, now I have to add everybody's comments to one and save it (renaming it), then delete all the other files and rename my compiled comments file the original file name. This is a PITA!
The Save icon is not enabled. I went to Edit>Preferences>Documents>Save Settings section>Automatically save the document changes to temporary file..... and unchecked the box. The Display in Read Mode by default is unchecked.
FigsYum May 1, 2013 3:18 PM workaround post seems to work for me. I have not asked any of my employees to try this because it might be a little complicated for them. PLUS, this seems odd to me for a couple of reasons: 1) he posted this in 2013 but I didn't start having this problem until this past winter and, 2) why on earth would Adobe know about this issue for over 2 years and not fix the issue?!
I just encountered this problem, the other solutions in this thread didn't work for me. But I managed to get it to work by doing the following...
Edit>Preferences>General> then unchecking show online storage when opening files and unchecking show online storage when saving files.
Also note that by the time I did this I had also done the things suggested by Ankit_Jain above. i.e...
"2. If unchecking the following option helps:
Edit > Preferences > Documents > Save Settings section > Automatically save the document changes to temporary file......"
So maybe a combination of doing that and the thing I suggest fixed it.
Hope this helps
Yep, this totally worked for me. Immediately, as soon as I changed that setting:
"Edit>Preferences>General> then unchecking 'show online storage when opening files' "
Well done and thankyou.
BTW, I am using Adobe Acrobat Reader DC, "2015 release | Version 2015.010.20059".
Note that the Save (Disk) Icon on the toolbar remains greyed out, however I can now use File/Save As, or Shift/Cntrl/S.
Previously, this was resulting in an eternal box opening with a 4-square icon that just rotated around.