I recently bought the Premiere Elements 10 package and I'm having a lot of trouble trying to install it. The back of the box tells me that I need a serial number to activate it and it says to go to www.adobe.com/go/getserial and enter my redemption code (also on the back of the box) to get the number. However, every time I do so, it tells me that my redemption code does not exist. I called BestBuy, where I purchased the software, and they said that I had to contact Adobe directly. Please tell me that there is some way to get a new code or something!
This is a user to user forum, not Adobe support
Try these... Adobe contact information
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7
If you bought a boxed version the registration number is usually on the back of the DVD box.
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