4 Replies Latest reply on Oct 13, 2012 3:02 PM by HarrisTX

    Error 0x6BA when installing Flash Player 11.3.300.270

    HarrisTX

      I am deploying Adobe Flash Player 11.3.300.270 via an .msi file to a number of computers running Windows XP, Vista, and 7. 

       

      In all cases, Flash Player installs properly on the PCs.  In a few cases, the installation reports an error 0x6BA. 

       

      Here are my questions:

       

      1) What does error 0x6BA mean?

       

      2) Why am I receiving this error, even when Adobe Flash Player has installed successfully?

        • 1. Re: Error 0x6BA when installing Flash Player 11.3.300.270
          chris.campbell Adobe Employee

          I haven't run into that error before.  Could you post the contents of your flashinstall.log?

           

          Where do I find the Flash Player installation log on Windows?

          • 2. Re: Error 0x6BA when installing Flash Player 11.3.300.270
            HarrisTX Level 1

            C:\Windows\system32\Macromed\Flash\FlashInstall.log

             

             

             

             

             

            =O====== M/11.3.300.271 2012-08-15+14-47-21.420 ========
            0000 [I] 00000010 "C:\Windows\TEMP\{A347486B-157F-4E96-87EB-AF94D6E136A1}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
            0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
            0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
            0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_271.ocx
            0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.exe
            0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.dll
            0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
            0007 [I] 00000012
            =X====== M/11.3.300.271 2012-08-15+14-47-36.552 ========

            =O====== M/11.3.300.271 2012-08-15+21-16-39.283 ========
            0000 [I] 00000010 "C:\Windows\TEMP\{A360BE76-A8EA-40AC-9240-EA53E2E63D18}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
            0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
            0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
            0003 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0005 [W] 00001036 Software\Opera Software/Plugin Path 2
            0006 [W] 00001036 Software\Opera Software/Plugin Path 2
            0007 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_271.dll
            0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_Plugin.exe
            0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
            0010 [I] 00000012
            =X====== M/11.3.300.271 2012-08-15+21-16-48.367 ========

            =O====== M/11.3.300.270 2012-08-15+21-16-51.274 ========
            0000 [I] 00000010 "C:\Windows\TEMP\{60B5F4FC-2963-4AF2-AA3C-420AE097D5EA}\InstallFlashPlayer.exe" -uninstall plugin
            0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
            0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
            0003 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
            0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
            0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
            0006 [W] 00001021
            0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
            0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
            0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
            0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0011 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0012 [W] 00001036 Software\Opera Software/Plugin Path 2
            0013 [W] 00001036 Software\Opera Software/Plugin Path 2
            =X====== M/11.3.300.270 2012-08-15+21-16-51.347 ========

             

             

            ==========================================================================

             

            C:\Windows\syswow64\Macromed\Flash\FlashInstall.log

             

            =O====== M/11.3.300.271 2012-08-17+23-52-38.046 ========
            0000 [I] 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
            0001 [F] 00001041
            =X====== M/11.3.300.271 2012-08-17+23-52-40.317 ========

            =O====== M/11.3.300.271 2012-08-17+23-57-25.164 ========
            0000 [I] 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
            0001 [F] 00001041
            =X====== M/11.3.300.271 2012-08-17+23-57-26.006 ========

            =O====== M/11.3.300.271 2012-08-18+00-28-17.077 ========
            0000 [I] 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
            0001 [F] 00001041
            =X====== M/11.3.300.271 2012-08-18+00-28-18.133 ========

            • 3. Re: Error 0x6BA when installing Flash Player 11.3.300.270
              chris.campbell Adobe Employee

              It's possible we're running into a permissions error here.  Could you try the steps listed in this FAQ?

               

              How do I fix Windows permission problems with Flash Player?

              1 person found this helpful
              • 4. Re: Error 0x6BA when installing Flash Player 11.3.300.270
                HarrisTX Level 1

                Hello Chris,

                 

                I tried the steps listed in the article you send me above.  I am now using Adobe Flash Player 11.4.402.287.

                 

                Here was the outcome:

                 

                1) The SubInACL script ran without any errors

                2) The SubInACL script did not detect an permissions problems in the file system or the registry

                3) I am running the installation of Adobe Flash Player under the SYSTEM context, so I should have permission to do anything on the PC

                4) The package still installs successfully, but I receive the 0x6BA error on 9 different makes and models of computers

                 

                Here is the latest FlashInstall.log file from one of my affected systems:

                 

                =O====== M/11.4.402.287 2012-10-09+09-33-13.313 ========
                0000 [I] 00000010 "C:\Windows\TEMP\{E857B6ED-B07C-4D8E-9913-DC6B3E598C76}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_4_402_287.ocx
                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.exe
                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.dll
                0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                0007 [I] 00000012
                =X====== M/11.4.402.287 2012-10-09+09-33-21.915 ========

                =O====== M/11.4.402.287 2012-10-09+09-46-31.128 ========
                0000 [I] 00000010 "C:\Windows\TEMP\{5CE89728-E630-47C3-9538-3BED6D8DF06F}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                0003 [W] 00001036 Software\Opera Software/Last CommandLine 2
                0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
                0005 [W] 00001036 Software\Opera Software/Plugin Path 2
                0006 [W] 00001036 Software\Opera Software/Plugin Path 2
                0007 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_4_402_287.dll
                0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_Plugin.exe
                0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                0010 [I] 00000012
                =X====== M/11.4.402.287 2012-10-09+09-46-41.143 ========

                 

                 

                Here are my questions:

                 

                 

                1) What does error 0x6BA mean?

                 

                2) Why am I receiving this error, even when Adobe Flash Player has installed successfully?

                 

                3) Why do I not see the 0x6BA error in the FlashInstall.log file?  Is this error logged in some other file?

                 

                4) What other data would you like me to collect so that you can diagnose this issue?