3 Replies Latest reply: Oct 3, 2012 12:31 PM by product9 RSS

    Can't (re)install Acrobat X

    QuiltinLady21

      I realize that part of this is likely my own fault: I had Acrobat X as part of Creative Suite 5.5, so when I got CS6, I didn't reinstall it with everything else. But then I ran into problems with updates, so I tried to uninstall it and install with CS6. It hangs up over and over again with a message similar to this:

       

      WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

       

      ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

       

      ERROR: Error 1310.Error writing to file: C:\Config.Msi\4233cb.rbf.   Verify that you have access to that directory.

       

      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

      MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\4233cb.rbf.   Verify that you have access to that directory.

       

      ERROR: DW050: The following payload errors were found during install:

       

      ERROR: DW050:  - Acrobat Professional: Install failed

       

      I've given myself full permissions for C:\Config.Msi and then restarted... to no avail.

       

      Any suggestions??

       

      Peg

      Win7/64-bit