5 Replies Latest reply on Aug 23, 2012 6:20 PM by Zak Williamson (Adobe)

    Not A Supported File Format


      I built a site and now when I go to open it I get the error message that it is "Not a supported file format" but I just finished it. Now I can't get into the site I spent hours working on. I have not upgraded the program. What do I do now?

        • 1. Re: Not A Supported File Format
          Zak Williamson (Adobe) Adobe Employee

          Please send us a copy of your file at muse-support@adobe.com and include a link to this thread. If it's too big for e-mail (>20 mb) you could use a service like SendThisFile, Adobe SendNow or WeTransfer.

          • 2. Re: Not A Supported File Format
            LLambeth1955 Level 1


            Thank you for taking a look at my file - below is your email asking

            me to send this. Please let me know what you find ASAP since I really

            need to continue working on this to get it posted. Thank You


            Larry L. LambethOwnerToGiveAGift.com

            • 3. Re: Not A Supported File Format
              Zak Williamson (Adobe) Adobe Employee

              I don't have good news. This file is corrupt at a low level within the underlying SQLite database Muse uses. I don't have a way to repair this file. I'm very sorry.


              It would be helpful to know more about your environment in order to identify a pattern if/when we see this with other files. To date the other reports of this error during open have primarily been caused by files that showed clear signs of having been truncated due to incomplete file transfers or having been saved to removable media that was subsequently removed without being ejected. Your file doesn't show this type of damage. Rather it's the correct size, but contains blocks with incorrect data. While that could be caused by media failure, it seems more likely to be a bug somewhere in Muse.


              Are you working on Mac or Windows? What OS version?


              Was there anything unusual the last time the site was saved? Was the last save a Save or Save As?


              Was the file saved on the boot drive, an external drive, a network drive, removable media, other?


              Was the file saved in a DropBox folder? (If so, DropBox keeps a backup of previous saved versions.)

              • 4. Re: Not A Supported File Format
                LLambeth1955 Level 1

                Hi Zak:


                I did do an HTML export of the file – is there a way to bring it back from that?




                I do save this on a thumb-drive but I had just saved it and then re-opened it later. This has happened a couple times to me and it’s really a pain. I really don’t want to have to go re-build this again. I can’t even open it in another web-program because of all the special stuff MUSE puts in it  - it comes out all messed up.




                To answer some of your other questions – see below the questions.




                Any help I could get would be appreciated.





                • 5. Re: Not A Supported File Format
                  Zak Williamson (Adobe) Adobe Employee

                  Unfortunately, there's no way to go from the exported HTML/CSS, JavaScript and images back to a .muse file.


                  It's unclear from your comments whether you were opening and working on the .muse file while it was on a thumb drive or you just did a Save As to a thumb drive at some point?


                  I'd definitely recommend against working directly on files stored on thumbdrives when in any program. Removing a thumbdrive without first ejecting in the OS or having it temporarily jarred loose can result in truncated or otherwise corrupt files. It's much safer and provides better performance in whatever program you're working in to copy files to your hard drive and work on them there then copy them back to the thumbdrive when you're done.


                  The answers to my questions in your reply failed to come through in the support forum. The forum software is not as good as it might be at handling e-mail replies.  If you could send the answers to me directly at zak@adobe.com or use the in-browser reply feature in the forum that should ensure your response makes it to me intact. Thanks.