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online update doesn't work

Explorer ,
Aug 21, 2012 Aug 21, 2012

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I'm trying to update online to 9.0.2 and always I'm told that the update server doesn't respond:

robohelpupdatefails.PNG

I don't understand how this could be a firewall problem unless Adobe wants to connect actively

from the outside to a port of my computer (which is indeed connected through a firewall and a NAT gateway).

I don't have problems doing other Adobe upgrades (like Flash or Adobe Reader) this way.

--

Christoph

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Adobe Employee ,
Aug 21, 2012 Aug 21, 2012

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Hi Chris,

Please download the offline patch and install it, make sure you check the version and then download the patch, Here is the link: http://www.adobe.com/support/robohelp/downloads.html

Thank

Priyank

Thanks,
Priyank Shrivastava

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Explorer ,
Jul 29, 2014 Jul 29, 2014

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Link doesn't work

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Community Expert ,
Jul 29, 2014 Jul 29, 2014

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Working for me fine – try again.

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