1 Reply Latest reply on Aug 21, 2012 7:11 PM by shooternz

    Generic Error

    HPaynter

      When opening a project occasionally PP request the location of a file (in this case, a photoshop file). On my drive I have several duplicates of the file- identical duplicates, but PP often refuses to use the image, delivering a non-descript "generic error." No help at all. If these PS files were not exact duplicates, I could understand, but since they are identical, I find this a significant waste of time. This occasionally happens when I have moved the folder to another location (on the same drive).

       

      Since I use many of the same PS files for different projects, I end up with the duplicates. Why won't PP simply accept the replacement file?

       

      Thanks

      Herb