4 Replies Latest reply on Aug 23, 2012 12:28 AM by jon.zoodle

    Indesign CS6 only works in safe mode (windows 7)

    jon.zoodle Level 1

      I have installed the CS6 suite in Windows safe mode (after multiple attempts did not work in normal mode, it kept stopping at 2% installed) using the Adobe application manager. I am on a trial period, my company is going to start paying monthly after the first free month.

       

      All the adobe products work ok (photoshop, illustrator, dreamweaver etc), except Indesign. When I double click the icon, the hourglass appear for a few seconds and nothing else.

       

      If I double click the Indesign icon with Task manager open I can see that it appears as a 'process' for about 10 seconds, then disappears.

       

      If I go into Safe mode Indesign will open and work but obviously this isn't ideal.

       

      How can I fix this?

       

      Any help would be great.

       

      (I have done all the usual things, like uninstall the whole package & install again, restart etc. I also ran the Adobe suite cleaner tool incase old versions on this computer were interfering. I uninstalled everything, and deleted the Adobe folder etc.)

       

      I am using Windows 7 Professional with a fast processor, 8gb ram.

        • 1. Re: Indesign CS6 only works in safe mode (windows 7)
          Eugene Tyson Adobe Community Professional & MVP

          I wouldn't installing anything in Safe Mode.

           

          Try setting up another user on the computer and installing under that user name.

          • 2. Re: Indesign CS6 only works in safe mode (windows 7)
            Peter Spier Most Valuable Participant (Moderator)

            If yiou have trouble installing normally, but it works in safe mode (I didn't think it would run the installer in safe mode, so that's new) it means something is conflicting. Run MSconfig to temporarily turn off unnecessary startup programs, like your antivirus, spyware scanner, browser helpers and toolbars, iTunes,... and then run the installer. You can run MSconfig again after to restore normal startup.

            1 person found this helpful
            • 3. Re: Indesign CS6 only works in safe mode (windows 7)
              Dov Isaacs Adobe Employee

              Ability to run in safe mode but not in normal Windows operation could point to a conflict between InDesign and the driver for your graphics card. In safe mode, only a generic Windows video driver is used, regardless of your video card. Otherwise, whatever secret sauce driver provided by the provider of your video card is used. InDesign, as well as other Adobe applications, depends heavily on your video card and if your video card supports direct access to its GPU (if it has one), these applications make use of same.

               

              See if there is an updated driver for your video card that you can download. From what I can see, some of the video card manufacturers almost have a driver du jour posted to fix various problems reported by users. If you have the latest driver, see if there are settings associated with “optimization” or “performance” via any control panel item or utility associated with the video card and try scaling those back. That might finesse the problem.

               

                        - Dov

              1 person found this helpful
              • 4. Re: Indesign CS6 only works in safe mode (windows 7)
                jon.zoodle Level 1

                Thanks everyone for your help.

                 

                I do think its a hardware issue, not a software issue. I have had my computer replaced and everything now works ok, so someone else will inherit the problem I guess.