3 Replies Latest reply: Sep 17, 2012 8:43 AM by Wesley Blokker RSS

    Adobe Media Encoder CS6 crashes when quit

    jason-m Community Member

      OS X 10.7.4

      Multiple hardware types

      Adobe Media Encoder CS6 as installed from Adobe Production Premium CS6.  NOTE:  CS6 was installed under a different user than the new user that is having AME crash.

       

      Issue:

      Open AME.  Encode a file or do not encode a file because the end result does not matter.  Now quit AME (either hotkey or File --> Quit).  AME then crashes.  Keep in mind that no other CS6 programs are affected this way, just AME.

       

      I ran into this problem weeks ago and found a solution that worked.  The fix was to delete one of the many many folders Adobe creates in your user folder.  The problem now is I cannot find that same posting where the fix was listed.

       

      I deleted this "mystery folder" we will call it and then AME CS6 worked fine.  The catch was that I had to redo the whole "Adobe ID" sign in BS and retype the serial number when I opened one of the other programs.

       

      Any guesses as to where this folder might be so I can delete it again?  I was hoping some others may have run into this same issue.  I will keep looking for the fix, and post it back here if I finally find it.