5 Replies Latest reply: Aug 23, 2012 3:01 PM by Kirsti-CA RSS

    Install error with Photoshop CS6

    DeWayne24a

      I am trying to install the trial version of Photoshop cs6. I have attempted the install three times now and if keeps finishing with the same message, "Some items for the following product(s) could not be installed successfully."

       

      The programs does not run correctly, for example a 3d object that I use in cs4 works perfect, in cs6 it places transparent areas that do not exist.

       

      What did not get installed and is it causing the trial version to fail to run properly?

        • 1. Re: Installing error
          Jeff A Wright Adobe Employee

          Please review your installation logs to determine the current cause of your difficulties.  You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

          • 2. Re: Installing error
            DeWayne24a Community Member

            This is what it says:

             

            DW050: The following payload errors were found during install:

            DW050:  - Adobe Bridge CS6 (64 Bit): Install failed

            DW050:  - Adobe Player for Embedding 3.3: Install failed

            DW050:  - Adobe CSXS Infrastructure CS6: Install failed

            DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed

            DW050:  - Adobe Extension Manager CS6: Install failed

            DW050:  - Adobe Player for Embedding x64 3.3: Install failed

            DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed

            DW050:  - Adobe Bridge CS6: Install failed

            DW050:  - Adobe Linguistics CS6 x64: Install failed

            DW050:  - DynamiclinkSupport: Install failed

            DW050:  - Adobe ExtendScript Toolkit CS6: Install failed

            [    6436] Tue Aug 21 16:53:36 2012  INFO

            Call PostSession Custom Hook

            :: END TIMER :: [Total Timer] took 942284 milliseconds (942.284 seconds) DTR = 1786.11 KBPS (1.74425 MBPS)

            -------------------------------------- Summary --------------------------------------

            - 0 fatal error(s), 25 error(s), 0 warning(s)

             

            ----------- Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 -----------

            ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapeengine.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 4)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 4)

            ----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------

            ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2)

            ----------- Payload: {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 -----------

            ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 1)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1)

            ----------- Payload: {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0 -----------

            ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\adobe_caps.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 1)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1)

            ----------- Payload: {94FEA41F-7345-429F-AA31-5C615F24CE29} Adobe WinSoft Linguistics Plugin CS6 1.3.0.0 -----------

            ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\WRLiloPlugin1.3\\CNSWin_MacEnc.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 3)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

            ----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------

            ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\WRLiloPlugin1.3\\MORPHLibs.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 13)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 13)

            ----------- Payload: {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0 -----------

            ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\Linguistics\6.0\UserDictionaryMigrationTool\AdobeLinguistic.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 453)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 453)

             

            ERROR: DW050: The following payload errors were found during install:

            ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed

            ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed

            ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed

            ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed

            ERROR: DW050:  - Adobe Extension Manager CS6: Install failed

            ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed

            ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed

            ERROR: DW050:  - Adobe Bridge CS6: Install failed

            ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed

            ERROR: DW050:  - DynamiclinkSupport: Install failed

            ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed

             

            Please search the above error/warning string(s) to find when the error occurred.

            These errors resulted in installer Exit Code mentioned below.

            -------------------------------------------------------------------------------------

            [    6436] Tue Aug 21 16:53:37 2012  INFO

            Exit Code: 6 - Silent workflow completed with errors.

            Please see specific errors and warnings for troubleshooting. For example, ERROR: DF024, DW063 ...

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            END - Installer Session

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

             

            From what I can tell from the start menu they do show all of these being installed with short cuts on the start menu.

            • 3. Re: Installing error
              Mylenium ACP/MVPs

              Not sure what you are trying to see here. Your actuall issues in using the PS 3D features have nothing to do with the install and cannot be fixed this way. It's simply a graphics card issue. Update the driver.

               

              Mylenium

              • 4. Re: Installing error
                DeWayne24a Community Member

                I am not sure how you can say it is a driver issue. It works correctly with photoshop CS4 but not with CS6. What am I missing in your decision process? I have installed CS6 to "try", I am not going to buy a license for something I do not like. If the problem exist because I have both softwares installed, then there is an issue with CS6 or Adobe's philosophy, in my opinion. So far I am not getting a good feeling with CS6.

                • 5. Re: Installing error
                  Kirsti-CA Adobe Employee

                  Hi, DeWayne24a,

                   

                  Mylenium was saying that  3D problem you gave as an example could  be due to new 3D features in Photoshop CS6 instead of the installation problem.  3D features in Photoshop CS6 are much more powerful.  They require the latest versions of the drivers fo  the graphics card on your computer.  So that means what worked well in CS4 won't work the same way in CS6.

                   

                  Here's an FAQ on the Photoshp CS6, the GPU (graphics processing unit) and how to troubleshoot problems.

                   

                  It's okay for you to try out new versions--and  have both CS4 and CS6 installed on your computer.  We want you to get the product you need. 

                   

                  Kirsti

                  Community Help & Learning team