Any additional info you can provide would be greatly appreciated. On the systems affected, is the crash reproducible 100% of the time? Are there certain sites or content (video, audio, 3d, etc) that cause this to happen? Do these systems have hardware, particularly GPUs, in common?
Yes, 100% reproducible on affected systems. Our company Intranet uses Flash buttons and the affected systems crash immediately upon clicking a button. Let me verify, but I think a crash is also created after viewing http://www.adobe.com/software/flash/about
I've only heard back from a dozen or so employees, but here goes:
Affected systems so far:
HP EliteBook 8460p, Intel Core i7-2640M, 2.8GHz, 8 GB DDR3 RAM, 500GB 7200rpm Hard Drive, DVD+-RW, 14" LCD display, Windows 7 64-bit HP EliteBook 2540p 12.1" Display, 2.13GHz Intel Core i7-640LM, 4GB PC3-10600 DDR3 SDRAM, 250GB 5400rpm Hard Drive, DVD+/-RW, Intel Advanced-N 6200 (802.11 a/b/g/n), Windows 7 64-bit / 32-bit HP EliteBook 2560p, Intel Core i5-2540M, 2.6 GHz, 4 GB DDR3 RAM, 128GB Solid State Hard Drive, 12.5" LCD, DVD+/-RW, Windows 7 64-bit HP Elitebook 2560p, 2.6GHz Core i5-2540M, Windows 7 64-bit, 12.5" LCD, 4GB DDR3, 160GB SSD Hard Drive, DVD +-RW HP EliteBook 8460w 14.0" Display, 2.0GHz Intel Core i7-2630QM, 8 GB DDR3 SO DIMM, 500GB 7200rpm Hard Drive, DVD Super Multi DL, AMD FirePro M3900 1024MB, Gigabit Ethernet, IEEE 802.11a/b/g/n, 4.9 lbs, Windows 7 64-bit HP Elitebook 2560p, 2.6GHz Core i5-2540M, Windows 7 64-bit, 12.5" LCD, 4GB DDR3, 160GB SSD Hard Drive, DVD +-RW HP EliteBook 2540p 12.1" Display, 2.13GHz Intel Core i7-640LM, 4GB PC3-10600 DDR3 SDRAM, 250GB 5400rpm Hard Drive, DVD+/-RW, Intel Advanced-N 6200 (802.11 a/b/g/n), Windows 7 64-bit / 32-bit
Pentium 4 / 3.06 GHz, 1 GB RAM, 80 GB HARD DRIVE HP Workstation Z400, Xeon W3540 2.93GHz Quad Core, ATI FirePro V7750 1GB PCI Express 2.0 x16, 6GB (2x2GB) DDR3-1333 ECC RAM, 500GB SATA 7200 rpm Hard Drive, DVD+/-RW SuperMulti SATA HP Workstation Z400, Xeon W3520 2.66GHz Quad Core, nVidia Quadro FX1800 768MB PCIe, 4GB (4x1GB) DDR3-1333 ECC RAM, 500GB SATA 7200 rpm Hard Drive, DVD+/-RW SuperMulti SATA HP Elitebook 8460p, Intel Core i5-2540M, 2.6 GHz, 4 GB RAM, 128 GB Solid State Drive, DVD RW, 14" display, Windows 7 64-bit HP EliteBook 2530p 12.1" Display, 2.13GHz Intel Core 2 Duo SL9600, 4GB DDR2 SDRAM, 250GB 5400rpm Hard Drive, DVD Super Multi DL, Gigabit Ethernet, IEEE 802.11a/b/g/n wireless, 3.19 lbs, Windows 7 / XP Samsung Series 9, Intel Core i5-3317U, 1.7 GHz, 13.3" screen, 1600 x 900, 4 GB DDR3 RAM, 128GB SSD Hard drive HP EliteBook 2540p 12.1" Display, 2.13GHz Intel Core i7-640LM, 4GB PC3-10600 DDR3 SDRAM, 250GB 5400rpm Hard Drive, DVD+/-RW, Intel Advanced-N 6200 (802.11 a/b/g/n), Windows 7 64-bit / 32-bit
It would definitely help if you could point me to an external site where the bug reproduces. I'd also like to recommend opening a new bug report on this over at bugbase.adobe.com. When adding the bug, please try and get a couple of dxdiag reports from the affected systems so we can look for common gpu and audio hardware and drivers.
This is a strange result. I found a web site that crashed IE every time on an affected system: http://www.miniclip.com/sketch-star/en/.
If I clicked the "Create" button, IE crashed. If instead, I typed a new URL in the Address Bar, like http://www.google.com, IE crashed. So no matter my next step after visiting the above page, IE crashed.
I was going to add a screenshot of the error message to this post, and had left the affected computer on the website above for a couple of minutes. Now I cannot get IE to crash on that computer anymore.
I'll keep investigating . . .
I uninstalled and reinstalled Flash Player 11.4.402.265 on this same system and the problem returned. It is not quite 100% at this point, but around 3 out of 5 times the error appears.
I've created a bug report with the DXDIAG.TXT attached.
Exactly the same problem here.
Confirmed in Veoh web player
the application crashes right after clicking the icon and most of the time it takes DWM with it.
My problem is that IE 9 hangs, i.e. the page never loads completely or is doing so very slowly in a user account. It works correctly in an Administrator account.
I don't often use IE, and 11.4.402.265 seems to have fixed the problems I was having in Firefox. I accidentally started IE and it hung trying to bring up the default MSN page.
Windows 7 (64bit) on a Dell Optiplex 390.
I'm experiencing the same thing. I disabled Flash Player, restarted IE9... no problem. Enable Flash Player and encountered the IE stoppped working dialog box shown in #4.
Win7 IE9 (64-bit).
Thank you for the feedback. I'll ask our team to investigate immediately. If possible, I'd like to get some crash logs from you. Please see the following FAQ for instructions and let me know if you need any help:
Same for me too. (I actually started a thread yesterday as well with screen shots).
Running W7 pro x64. As soon as I install this version (onto a totally clean W7 image that has never had flash player installed) IE9 crashes as soon as I close it. Version 11-3-300-271 runs perfectly.
Same for me.
I use XenApp 6.5 with IE9 on 2008R2.
I've created a bug report with the DXDIAG.TXT attached.
Could you please post the bug number and/or URL back here in the forum, so others can vote, and perhaps also add their dxdiag reports in it.
Chris, I performed the install of the two files and restarted my laptop. I experienced several instances where IE stopped working. Unfortunately, it appears as though no CrashDump folder exists on my laptop nor could I locate any IE-related *.dmp file (searched entire OS). Am I missing something?
By the way, the crashed occurred with multiple tabs and with a single tab.
I am also experiencing a crash since updating to the latest version. I am also using an HP Elitebook 8460p running Windows 7 Professional 64 bit. The early versions worked fine. I can reproduce the crash 100% of the time just by going to https://play.google.com/store?hl=en&tab=w8 then clicking on the Android Apps button. When I do IE pauses a second and then I get the following pop up error:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 9.0.8112.16448
Application Timestamp: 4fecf1b7
Fault Module Name: StackHash_3597
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 7498c9f1
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 3597
Additional Information 2: 3597c31010c86d2765350bffe3a6632f
Additional Information 3: b28e
Additional Information 4: b28ec503d694c4dda893356d1d58e925
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If I click OK, it tells me IE had to close and the reopen, at this point the Android Apps page is displayed without error.
If I disable the Flash add-on everything works fine.
Would it matter if I already had Chrome installed? There was another thread (message 4233416) where discussion of problems associated with already having Chrome.
@MikeIT1 - Thanks for adding the bug!
@KGlennCole - Are you able to reproduce this crash on command? If so, I could try helping you create the dump file (though it does sound like you've done the proper steps.)
@medimetriks - If possible, can you try to create a dump file with your crash?
Unfortunately, we've been unable to reproduce this crash so far. I suspect there's a common denominator on your systems that we don't have in place. Is everyone using 64bit systems? Are you using the 32 bit versions of IE or 64bit? What virus/security software do you have installed?
I'd like to request that everyone take a minute and leave a comment/vote for this bug. Having this data gives us an idea of how many users are being affected by this issue.
I am running 64-bit version of Windows 7 Professional and the 32-bit version of IE 9. I am running MS Security Essentials for AV.
Can you tell me how to create the dump file? I will add it, but I am not sure how to create it.
I also just confirmed that the crash happens when using the 64-bit version of Internet Explorer.
Hopefully these steps will let you create a crash log.
- Download, extract, and run this .reg file: Enable Crash Logging
- Recreate the crash in IE
- After the crash, open a file browser window and type the following in the navigation bar:%localappdata%
- Go into the CrashDump folder.
- Select the most recent file that appears, most likely in the following format: iexplore.exe.<somenumber>.dmp
- Zip this .dmp file up and email it to firstname.lastname@example.org. If it's too large for email, I'd recommend using either Adobe's SendNow or Dropbox
- Once the dump file has been generated, download, extract and run this .reg file to disable further logging: Disable Crash Logging
I followed the steps to set up crash logging, but my IE is not actually crashing. I believe I saw one crash early on when I was trying to figure out what was wrong, but none since.
The Adobe "about" page takes about 5 minutes to start to show up, the graphic another 3-4 minutes and it doesn't display correctly, i.e. some text is overwritten.
Firefox loads this immediately and displays correctly.
Windows 7 Professional, 64 bit, IE 9.0.8112.16421 Update Versions 9.0.9 (KB2722913) running out of the 64 bit program files directory.
Administrator accounts (local and network) bring up the about page promptly, but also overwrite text.
The user account IE display stops with the graphic, all others proceed to the advertisement.
I sent you a Dropbox link to my IE9 Crash Dump.
Let me know if you need anything else or if you didn't get the link.
Ooops.. I found my error concerning no CrashDump folder. Seems as though I lanched the Enable and then the Disable, essentially cancelling the Enable. Jeez, I can be soo 'tupid at times!
I was able to Enable, create an IE *.dmp file and attach to a Bug Report. Not sure if it's gone through as the Submit is still 'working' nearly an hour later (484Mb file, high-speed cable connection).
@KGlennCole - Ya, these files can be pretty big. I would definitely recommend compressing it first, then using Adobe's Send Now, Dropbox, or similar file sharing service to forward along to me. Thank you very much for generating this file!
The problem only occurs if ActiveX AND plug-in version are both: 11.4.402.265.
If only the ActiveX has version 11.4.402.265 and Plug-in version has version 11.3.300.271 then the problem is not there.
System: Windows 7, 64 bits,
IE9 crashes and firefox works ok.
My ActiveX version is 11.0 and my plugin version is 11.4.402.265 and my IE 9 crashes. Firefox works fine.
Does everyone have both the plugin and Active X controls installed? You can check this by going to the Flash Player control panel (in Windows) and selecting the Advanced tab. At the bottom it will tell you the ActiveX and Plug-in versions.
Yes, I have installed both !
I use IE9 AND Firefox 14.0.1 on the same pc.
And that is also the problem, if you only update flash for activeX then there´s no problem and IE9 works fine BUT if you also update the Plug-in, for firefox, then IE9 crashes !!
I have both installed. When I look at the versions under the advanced tab they both are at 11.4.402.265 but when I look at via the Manage Add-ons from IE it tells me that the ActiveX Control is version 11.0.
@mediametriks - Does your Manage Add-ons look like this?
Would you be willing to temporarily uninstall your Plug-in version of Flash Player to see if you're seeing the same thing that ErwanBolleurs is? I'm still unable to reproduce this with both versions installed, regardless of their version number.
If I disable the ´Shockwave Flash Object´ in the manage Add-ons list then the site renders perfect and IE9 works perfect. As soon as I enable the Flash object and I refresh the website then IE9 crashes.
Take a look at this site for an example.. www.rabobank.nl and then press a random button at the top of the site.
After a few times restarting the page the following url becomes visible:
Unfortunately, no problems clicking any of those buttons on my systems...
Both installed. Both same version.
Chris, Does you adobe email account have one 'l' or two? In Bug ID #3318993 you show one 'l'. I sent two (2) zip files to that email account and did not a delivered receipt response.
@KGlennCole - I received your email, downloading the files now. Thank you.