Is it just with text set in Times New Roman? Also, what are your PDF export settings?
You might find some luck with exporting to IDML. Try this document and see if that solves your problem: http://forums.adobe.com/thread/526991
So I just tried that, export to IDML and then reopene it. I had to re-link my image. After that I export to pdf and I get the same thing, only the "font error" is a bit different. Still TNR error, and still those lines.
My pdf settings, usually I "export" and after the pdf window opens I pick what I need. "screen" for just quickly sharing and "press" for the printer. So I don't have specific settings.
And even when I open a new document in CS6 and fill it with placeholder text I cannot export as .pdf without this error.
Can you try changing the font to something else and seeing if that works?
Good one; you are right. When I change the placeholder text to arial or charcoal, I don't get the error message. As soon as I replace it with Times NR I get the error again. I never thought to take all of TNR out, as it is used as our body text. So what should I do now? I cannot change the type face of our standard body text style.
Try clearing the font caches, reinstalling the TNR from the original media, and deleting the Adobefnt**.lst files where ** is a two-dgiti number.
Sorry, but I am going to need some help here.
Where do I clear the font cache?
How do I reinstall TNR from the original media? (It is fine in all other applications including earlier Indesign CS, CS2 and CS4)
When I search for Adobefnt.lst on my computer, I get no results.
Thanks for your help.
I'm not going to be a lot of help on this, as I'm a Windows user, but you can clear the caches using the utility Cocktail. (http://www.macupdate.com/app/mac/10909/cocktail and make sure you choose the correct version for your OS). It can aslo be done using Terminal, I think, but Cocktail is a lot easier.
How was your TNR font installed originally? That would be the original media. It may not be necessary to reinstall, that's just one thing to try.
I suspect the Adobefnt**.lst files may be hidden, and we'll need to hear from one of the Mac gurus to tell us how to make them show in a search.
Just do a search on "Abodefnt" without the quotes.
I tried a search and apparently the Finder search function doesn't allow for wildcards in searchs i.e **
Since you need to find the Adobefnt**.lst files where ** is a two-digit number, just searching on Adobefnt.lst won't work.
A search for the first part of the name "Adobefnt" is unique enough to show the results.
Also, in Snow Leopard 10.6.8 these files are still visible, in Lion or Mountain Lion some files are invisible.
The computer found 2, I deleted them and retried. Still the same problem.
Have you cleared the font caches?
I cleared the System Cache, the User Cache and the Internet Cache. I am assuming the Font Cache is part of one of those three?
But no changes.
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Here's a video from Markzware that has good instuctions for using cocktail to clear the caches: http://www.youtube.com/watch?v=Nf5ZuiaYgus
and you should also take a look at the knowlegebase article on troubleshooting fonts: http://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html
If none of that helps, It's back to trying to reinstall the font, I guess, or using something else.
Thanks for the YouTube. I downloaded Cocktail and followed directions and emptied all caches.
Unfortunately, no changes.
The troubleshooting fonts article is helpful but everything was working fine until I downloaded InDesign CS6.
I'm about out of ideas here. The error message seems to me to imply a compound font, though. Is all of the text in English?
Yes, all in English, see posts above, it also happens with a new page filled with placeholder text. As soon as I use TNR, i can't export to .pdf
I will have to make a backup of my computer tonight before I start playing around with replacing fonts etc.
My boss (who is on a PC with the CS6 version) and I have just decided to go back to CS4 for the job we are working on. I was hopeful to be able to fix this .pdf problem, but there is a whole other range of bugs that need attention, like paragraph rules not working etc. and this is just too time consuming and the job is too complicated to deal with all this at the same time. Thanks everyone for your help. I hope they will get these bugs fixed and have an update available soon.
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EsterStrijbos wrote:I hope they will get these bugs fixed and have an update available soon.
I'll say to you what I always say in response to this statement when no true bug has been established. 99% of the time what users think are bugs turn out, if you spend the time to dig deep enough, to be some sort of software conflict or configuration issue on the user's own machine. There is nothing that an update can or will do to solve these localized issues.
Most true bugs show up here in the forum pretty quickly with dozens, if not hundreds, of complaints, unless they are triggered by something very obscure that most users never do. Export to PDF, Times New Roman, and paragraph rules don't really fit the obscure description, and I don't believe other users will be able to consistently reproduce your problems, let alone the Adobe engineers (and they can't fix waht they can't reliably reproduce).
I don't blame you for going back to a system that works to get your project done, but if you want to progress with using CS6 I think you need to do some more work on your end. Consistently odd behavior, and you're telling us now about more than one oddity, can be casued by damaged preferences, easy to test (see Replace Your Preferences) or a failed or damaged appliction installation. You may find, when you have time, that uninstalling, running the clean tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstalling will help. Running in diagnostic mode, with startup programs and extensions disabled, is also a good way to check for software conflicts you might not suspect.
Thanks Peter, I appreciate your comments. I will look into it after layout is done for this project. Having said that, I am VERY hesitant to make major changes on my computer when everything else works fine, when other people, like my boss who is on a totally different computer with a different operating system has certain similar problems and some different ones. To me it does indicate it is an Indesign CS6 problem, as it started after I downloaded it, and the problem is only with IndesignCS6. We have had this problem once before many years ago (going from CS to 1 or CS2 to 3) and we did the same thing; we reverted back.
If I start messing with my fonts etc, it is not only going to impact Indesign, but also other applications. I know my way around my computer but when it get's too complicated I am at a loss. I have bookmarked all the links suggested and will look at them early/mid September.