I upgraded to CS6 and after installation on my computer, it works for a day, then i get a pop-up saying I have a trial. I have uninstalled 4 times.
Adobe has uninstalled and reinstalled with remote access.
I have followed every instruction given by Adobe and Dell, had a total of three remote accesses to my computer. 1 Adobe and two Dell
Hve been told to make myself the adminstrator,...I am.
Given instructions to make myself the admistrator on CS6, did that.
Got a new firewall because Dell said I had a virus causing my problem ($250 for their help and new firewall $139)....same result the next day.....
have been given instructions to change the name of files of some of common files.....that didn't work.
I am tired of "chatting" --it takes hours and I end up with the same result. I have updated my open case and have been told to respond back which I will do tomorrow, but how much more time I am willing in invest is quickly coming to and end.
Granted I am not an expert, but have had other expert help here. He has been dumfounded by this process also.
Do you have any unexpired Adobe trials that have not been uninstalled? Did you have the CS6 beta and not unistalled it? If so uninstall them.
Please share your system info and provide the following logs:
oobelib log, amt3 log and PDapp log .
You can find them at the following locations:
oobelib log and amt3 log at /tmp
PDapp log at /Users/<User_name>/Library/Logs
This would help us in resolving the issue.
Please mail it to firstname.lastname@example.org.