You've left out some information that makes a huge difference in responding
First, how many devices have you authorized so far? Next, what kind/type
of ereader are you trying to authorize? (Check the list of supported
devices posted HERE<http://blogs.adobe.com/digitalpublishing/supported-devices>
make sure that the ereader is on the list. Third, if all of this checks
out, then have you registered the ereader with its
manufacturer/distributor? That's needed before ADE will recognize it.
Finally, if you want support from Adobe for Digital Editions, remember that
Adobe does not provide *phone *support for Digital Editions. To request
support you must go to http://www.adobe.com/support/digitaleditions and
click on the "Get Support" link to open a Web based support
request. According to an Adobe employee, your request will be processed
Thanks for the answer.
I have authorized six devices so far and I read somewhere that it should be the maximum. I am trying to authorize a KOBO ereader and i thought that there should not be any problems with this because i already authorized an other one of this type.
I know that there is no phone support for ADE but i cannot find the "get support" link at the link you have given me. Is the "contact support" link the right one?
Arpit Kapoor corrected himself, and gave us more information in a reply to
another post on this issue:
"Sorry Guys. My Bad.
The "Get Support" link has been changed with "Contact Support" and you can
chat with our support agent, regarding such issues. Click on the link, fill
in the online form and select Adobe Digital Editions under Product.
Our chat representatives can provide a personalized experience to resolve
the issue you have described."