2 Replies Latest reply on Aug 30, 2012 8:03 PM by Lee2238

    Why won't FP 11.4 work on my Mac?

    Lee2238

      I've downloaded and installed FP 11.4 several times.  It is always "successful" and appears in the Internet Plug-Ins file... but I contiue to see the message "Blocked Plug-In" wherever I try to see a Flash Player image.

       

      What am I missing?

       

      Thanks!

       

      Lee

       

      Mac OS10.7.4

      Safari 6.0

        • 1. Re: Why won't FP 11.4 work on my Mac?
          chris.campbell Adobe Employee

          It's possible that Safari is seeing a different copy of the plugin, possibly something in your ~/Library/Internet Plug-ins folder.  Could you check out the Installed Plug-ins help menu item in Safari to see if you can spot Shockwave Flash?  If so, what version is reported?

          • 2. Re: Why won't FP 11.4 work on my Mac?
            Lee2238 Level 1

            Chris!

             

            You nailed it! 

             

            There was no "Shockwave Flash", but there was:

             

                 _Flash Player.plugin  (note the underline)

             

            The Info panel for it showed:

             

                 Adobe Flash Player   11.2 r202

             

            I deleted it and the current version, so no FP plugin was left.  Then, I reinstalled 11.4... and Bingo, it works!!

             

            I have no idea how the underline got into the name... but it camouflaged it enough that I didn't notice it every time I looked at the Plugins.  Your sugggestion made me look closer.

             

            Many thanks!!

             

            Lee