9 Replies Latest reply on Sep 3, 2012 2:13 AM by RoboColum(n)

    Connecting to Server


      I just upgraded form Robohelp 8 HTML client to Robohelp 9 HTML client and I am not able to connect to our new server. When we set up the connection to our oldserver for Robohelp 8, I entered our server address xx.xxx.xxx.xx:8080 and automatically " /robohelp/server" would be added to it. When I enter the new server address and try to publish, I get an error message saying

      "Publishing has been cancelled

        Connection failed Please check the connection and post again

        Native Error: Unathorized".


      I have attached my Webhelp Pro Publish screen.Connect to Server.JPGServer For Robohelp Installed.JPG 


      System attributes

            Robohelp HTML V9.0

            WebHelp Pro


      Why is this happening?


        • 1. Re: Connecting to Server
          RoboColum(n) Level 5

          Are you still publishing to the RoboHelp Server 8 application?


          You also mention "old server" and "new server" which makes me think that RH8 was published to the "old server" and RH9 is attempting to publish to a "new server". Is this right? I also notice that the "PAID2" server name - presumably the new server - uses a HTTPS connection. Personally I've never seen anything published to a HTTPS connection. Can you publish any RH9 project to the old server location at all?

          • 2. Re: Connecting to Server
            johndaigle Level 4

            Two things jump out at me here. One is that the error message is suggestive of a network permissions issue between your desktop and the server. (not authorized, etc.)

            Secondly, there is an odd formation in the URL string I have not seen before. The screenshot is not very sharp, but it looks like there is a double slash after robo//server and it ends with something about a "...log". The web administrator may find some info in the Apache Tomcat server's log files that could be helpful. Those files are along this path on the server machine


            C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\logs\robohelpserver.log


            You mention going from RH 8 to RH 9 client. What is the RH Server version? I notice the port is now 8050. It appears to be a new installation different from your older 8080 port installation. What does your web administrator say about the installation? Have you asked if there are any permission changes between your machine and the server? Also, do you know if the web administrators have finished using the Configuration Manager part of the setup where they select the /robohelp "context" and what type of database is being used (Access, SQL Server, Oracle, etc.)?



            John Daigle

            Adobe Certified RoboHelp and Captivate Instructor

            Evergreen, Colorado


            • 3. Re: Connecting to Server
              johndaigle Level 4

              Ooops. Sorry to step on Colum

              But he brings up an interesting point about the http"s" (secure server). That is definitely worth looking into.


              • 4. Re: Connecting to Server
                RoboColum(n) Level 5

                Absolutely no problem John. All input is valued here.

                • 5. Re: Connecting to Server
                  rwrich21 Level 1

                  Too All sorry it took time for me to get back to you.


                  I do not have Robohelp 9 Server.


                  We generate to Webhelp Pro and publish our project on  our server at the VA. We have been doing this since 2005.  


                  We upgraded to Robohelp 9 HTML client about 6 weeks ago and were publishing to an older server. By decree we had to publish to a new server two weeks ago. We have not been able to connect to the new server.


                  I sent an image showing that Robohelp 9 is ready to go at the new URL if the connection is made. We did not use Http or  https before for Robohelp 8 HTML client, we just entered the URL. I have been trying everything and nothing seems to work.


                  I am sending or IT person your suggestion to look at permission on the Apache Tomcat.

                  I hope this makes things clearer.

                  • 6. Re: Connecting to Server
                    RoboColum(n) Level 5

                    WebHelp Pro output is only designed to be used with the Adobe RoboHelp application. You say you haven't got a RoboHelp Server 9 licence, it sounds like you don't have RoboHelp Server 8 either. I'm not sure what "at the VA" means. The fact that you were able to publish WebHelp Pro output in the past does not mean it is right. It could be that RoboHelp 9 has changed something rendering your output useless.


                    If I was you I'd just generate WebHelp output. The process is largely similar and is designed to be used in the manner you require. Let us know how you get on.

                    • 7. Re: Connecting to Server
                      Captiv8r Adobe Community Professional & MVP

                      Colum, the VA has a specific United States meaning. Usually means Veteran's Administration for those that have served in the military.


                      Cheers... Rick


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                      • 8. Re: Connecting to Server
                        rwrich21 Level 1

                        We had Robohelp 8 server for the last two years. When we got Robohelp 9 HTML client, Robohelp 9 Server was not shipped.


                        After upgrading to Robohelp 9 HTML client, we decide to publish to the older server first to make sure it worked then change the URL to point to the new server and make sure it works, then when we get Robohelp 9 Server install it. This was the plan.


                        We can not connect Robohelp 9 HTML client to the new server. I can change the URL to point to old server and Robohelp 9 HTML client will work like a charm.


                        We must find a way to connect to the new server.          

                        • 9. Re: Connecting to Server
                          RoboColum(n) Level 5

                          If possible ti may be worth looking into changing the HTTPS connection. If you can connect the RH9 client to RHS8 using a HTTP connection you may have your answer.


                          BTW Thanks to Rick for pointing out what "VA" means to us non-US peeps. I wouldn't want to diss anyone, least of all those held in such high regard