1 Reply Latest reply on Sep 19, 2013 2:45 PM by the_wine_snob

    Marking Replies as "Correct," etc.

    the_wine_snob Level 9

      Adobe is monitoring the support provided by the Adobe Forums. Part of that monitoring is data gathering on how effect the Replies and the forums are.

       

      When one posts a problem to the forums, they, only they (or one of the MOD's), have the ability to mark a Reply as "Correct," or "Helpful." If "Correct" is chosen, then the thread is marked as "Answered." This does two things:

       

      1. It provides the Adobe Forum Support Team with info to go to the upper-management of Adobe, to prove that the forums are viable for support.
      2. It also provides users, who visit the forum later on, with the same, or similar problems, with knowledge that a particular threads HAS an answer, that was useful to the OP.

       

      There is also a little set of buttons in the Replies, "Was this helpful? Yes - No" that anyone can choose. This also provides data to the Adobe Forum Support Team, as it shows that others, viewing the thread, found the Reply to bue helpful to them.

       

      To all OP's, please stop back by your threads and mark Replies as "Correct," or "Helpful," when they are That will mean a lot to the future of the Adobe Forums.

       

      To all, who read threads, if you find a Reply helpful to you, please take a moment to let Adobe know that it was helpful - anyone can do this, and not just the OP.

       

      Thank you,

       

      Hunt