question

[narunski]

I try to look at BBC vides but it asks me to download the latest version of flash player.  I have downloaded it several times and it says download successful and I have the latest version.

I still get the same error message from the BBC website.

Messag reads:  Cannot play media. You do not have the correct version of the flash player. Download the correct version

I clicked this and downloaded the version.  But the error still persisted.

[pwillener]

What is your operating system & version?

What is your web browser?

What is your Flash Player version?

[narunski]

Windows 7, browser MSIE

I have installed the latest version of Flash Player.

[narunski]

windows 7

MSIE

latest

[pwillener]

Do you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

What version does it tell you is installed below that?

[narunski]

I have uninstalled Flash Player and it says uninstall successful.

I am running Google Chrome (I think – I don’t know how to know this). But I have no idea how to install the latest version of Flash Player. I get a message that Google Chrome does this automatically. My version was 11.331.232. Word 7 32 bit, Google Chrome.

Can you help?

[narunski]

BBC web site give the following message:

Cannot play media. You do not have the correct version of the flash player. Download the correct version<http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

[narunski]

Just to confirm, I downloaded the version 11.4.402.265 via the link on the BBC web site.

[pwillener]

Google Chrome has their own version of Flash Player embedded.

Make sure that you have the latest Chrome version installed.