9 Replies Latest reply on Feb 22, 2013 12:36 AM by NascarFan1424 Branched to a new discussion.

Facebook games not loading...

Tina Hockings Sep 4, 2012 11:46 PM

I'm having trouble with FP loading facebook games. I had the problem a couple weeks ago when I was using Google Chrome and I followed the instructions and disabled the PPAPI and it worked temporarily but after a week or so I started having the problems again so I uninstalled Chrome and was using Internet Explorer and it was working for a few days but I downloaded an update for Adobe it stopped again so I have re-installed Google Chrome. I have tried uninstalling Adobe and re-installing. I have followed all the help instructions on both this site and Google Chrome but with no luck obviously. The only other thing I can think of is uninstalling the latest version of FlashPlayer and downloading an older version? Any ideas?Please help!

1. Re: Facebook games not loading...

Sunil_Bhaskaran Sep 5, 2012 6:18 AM (in response to Tina Hockings)

Hi,

I have Flash Player 11.4 installed and can play some of the Facebook games.
Could you please let us know your operating system version?

Thanks,
Sunil
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2. Re: Facebook games not loading...

Tina Hockings Sep 5, 2012 7:59 PM (in response to Sunil_Bhaskaran)

I have Windows 7 and also have Flash Plaer 11.4 installed. I'm using Google Chrome as I mentioned, which comes with its own Adobe Flash Player 11.4 so maybe there is a conflict of some sort?
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3. Re: Facebook games not loading...

Tina Hockings Sep 5, 2012 9:31 PM (in response to Tina Hockings)

I just uninstalled Adobe again and Chrome and re-installed Chrome only. The version was 11.3 but when i rebooted the computer it automatically updated to Flash Player 11.4. I read somewhere that Chrome supports 11.3 version, is this correct? Can I stop it updating to the newer version?
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4. Re: Facebook games not loading...

chris.campbell Sep 5, 2012 9:34 PM (in response to Tina Hockings)

Tina,
It could be that something else is using Flash Player on your system which caused the update to occur. To see what Chrome is using, navigate to this page:

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

It should show 11.3.31.232

Chris
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5. Re: Facebook games not loading...

Tina Hockings Sep 5, 2012 11:05 PM (in response to chris.campbell)

Hi, thanks for your reply. Yes I have 11.3.31.232. I have checked all the help instructions and followed everything correctly. I've increased the storage limit for the website as well but to no avail. What else could it be?
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6. Re: Facebook games not loading...

chris.campbell Sep 5, 2012 11:19 PM (in response to Tina Hockings)

Ok, it sounds like the PPAPI plugin is back in effect. Try disabling it again to see if that resolves the problem. I suspect that Chrome reenables it when it is silently updated.
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7. Re: Facebook games not loading...

Tina Hockings Sep 5, 2012 11:34 PM (in response to chris.campbell)

Yes , I disabled it and it still wont load the game. Plus when I re-booted the computer its now saying I have version 11.4.. .... ???
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8. Re: Facebook games not loading...

chris.campbell Sep 10, 2012 1:47 PM (in response to Tina Hockings)

Ok, are there any Chrome extensions that you are using that might conflict here? In addition, I'd try clearing your browser cache to see if that helps.

http://support.google.com/chrome/bin/answer.py?hl=en&answer=187443

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
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9. Re: Facebook games not loading...

NascarFan1424 Feb 22, 2013 12:36 AM (in response to Sunil_Bhaskaran)

I need some help also I only have problem with 1 game and no one else is having the problems I'm having.I'm playing a game on facebook called Criminal Case and its acting like my flash player works sometimes and then not working at all.Sometimes my game will load real fast like the blink of an eye witch is great I love the but more than not it loads real slow like I'm missing a player or such.I do have XP computer I downloaded the latest flash player 11.6 I believe.So can you please please please help me I love this game and I really want it to work right for me please help me as soon as u can please!!!!
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