6 Replies Latest reply on Sep 14, 2012 5:32 AM by Element 9 error

    Problem: when I click to open a picture in Photoshop Element 9 an error message is displayed:

    Element 9 error

      I installed Photoshop Element 9  SN: < removed by forum host >


      on my Sony Vaio laptop

      Although the system type is 64 bit, the Element 9 program was automatically instated in the folder c:\Program Files (x86), not in the folder Program Files that contains programs running 64 bit.


      When I click a picture to open using Element 9, the below message is displayed.

      "Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable."


      Can you assist in resolving this problem??