12 Replies Latest reply: Apr 19, 2015 12:31 PM by bobh2718820 RSS

    Premiere Pro CS6 importing .mp4 = "The file has no audio or video streams."

    RobertHorn2012 Community Member

      Hi,

       

      When I import an MP4 clip into Adobe Premiere Pro CS6, I get the following message:

       

      "File Import Failure

       

      151_0010_01.mp4

       

      Error Message

       

      The file has no audio or video streams."

       

       

      I have the latest Quicktime, and I have reinstalled Premiere Pro CS6 a few times already.  If anyone knows a fix for this, I would greatly appreciate it.  My system and clip info are found below.  Thank you, Robert.

       

       

      OPERATING SYSTEM

       

      Win 7 Ultimate 64bit

       

       

      CLIP INFO

       

      Complete name                         \BPAV\CLPR\151_0009_01\151_0009_01.MP4

      Format                                   : MPEG-4

      Commercial name                    : XDCAM EX 35

      Format profile                         : Base Media / Version 2

      Codec ID                                : mp42

      File size                                : 1.76 GiB

      Duration                                 : 7mn 5s

      Overall bit rate mode                 : Variable

      Overall bit rate                         : 35.6 Mbps

      Encoded date                             : UTC 2009-07-19 04:22:10

      Tagged date                              : UTC 2009-07-19 04:22:10

       

       

      Video

      ID                                       : 1

      Format                                   : MPEG Video

      Commercial name                          : XDCAM EX 35

      Format version                           : Version 2

      Format profile                           : Main@High

      Format settings, BVOP                    : Yes

      Format settings, Matrix                  : Custom

      Format settings, GOP                     : M=3, N=15

      Codec ID                                 : 61

      Duration                                 : 7mn 5s

      Bit rate mode                            : Variable

      Bit rate                                 : 34.0 Mbps

      Maximum bit rate                         : 35.0 Mbps

      Width                                    : 1 280 pixels

      Height                                   : 720 pixels

      Display aspect ratio                     : 16:9

      Frame rate mode                          : Constant

      Frame rate                               : 29.970 fps

      Color space                              : YUV

      Chroma subsampling                       : 4:2:0

      Bit depth                                : 8 bits

      Scan type                                : Progressive

      Compression mode                         : Lossy

      Bits/(Pixel*Frame)                       : 1.231

      Stream size                              : 1.68 GiB (96%)

      Language                                 : English

      Encoded date                             : UTC 2009-07-19 04:22:10

      Tagged date                              : UTC 2009-07-19 04:22:10

      Color primaries                          : BT.709

      Transfer characteristics                 : BT.709

      Matrix coefficients                      : BT.709

       

       

      Audio

      ID                                       : 2

      Format                                   : PCM

      Format settings, Endianness              : Big

      Format settings, Sign                    : Signed

      Codec ID                                 : twos

      Duration                                 : 7mn 5s

      Bit rate mode                            : Constant

      Bit rate                                 : 1 536 Kbps

      Channel(s)                               : 2 channels

      Sampling rate                            : 48.0 KHz

      Bit depth                                : 16 bits

      Stream size                              : 77.9 MiB (4%)

      Language                                 : English

      Encoded date                             : UTC 2009-07-19 04:22:10

      Tagged date                              : UTC 2009-07-19 04:22:10