4 Replies Latest reply on Sep 5, 2012 7:06 PM by Noel Carboni

    Photoshop C36 Help!

    DoPlus See

      Hello,

       

      I have downloaded the free trial of Adobe Photoshop C36 and when I go to my file in it only has 3 items. Both of them are set up instructions for the full version, while the other one is just called Adobe Photoshop C36, and it only has a few files and the set up. And I can't find how to launch the actual application itself. And I have clicked on the set up and downloaded it 3 times, still nothing. Could you please help? Thanks!

        • 1. Re: Photoshop C36 Help!
          Noel Carboni Level 8

          C36?  I assume you mean CS6?  The "CS" stands for "Creative Suite"

           

          Did you try running the file called Set-up?  That's your key to Adobe Photoshop nirvana. 

           

          Edit:  From re-reading your post I guess you did.

           

          Have you tried accessing the Photoshop download site with a different browser?  Maybe your current browser is blocking it.

           

          -Noel

          • 2. Re: Photoshop C36 Help!
            DoPlus See Level 1


            By the file called "Set-up" I assume you mean the red box with the Adobe Logo on it. I have clicked it a million times and it makes me re-download it. all there is in that one file is Deployment, packages, payloads, resources, and the red Set-up box.

            • 3. Re: Photoshop C36 Help!
              Noel Carboni Level 8

              Assuming you're on Windows, that Set-up.exe is supposed to get right to he job of installing the software - it's already downloaded when you see that.  Something is blocking the installer from running.  Have you rebooted recently?

               

              By the way, you should configure your folder properties to show you file extensions - that makes Windows less confusing.

               

              Just to make sure we're looking at the exact same folder structure, the folders/files shown here (in the right pane) are what you're seeing?

               

              PsCS6Setup.png

               

              This will mean you have to go through another download, and I know that takes a long time, but I'd suggest deleting all the downloaded files off your system and start afresh direclty from the Adobe site download page.  Something in the files you have on your system sounds corrupted to me.

               

              -Noel

              • 4. Re: Photoshop C36 Help!
                Noel Carboni Level 8

                By the way, this is what you're supposed to see when that Set-up.exe runs correctly:

                 

                Installer.png

                 

                -Noel