38 Replies Latest reply on Sep 5, 2013 9:15 AM by Peter Spier

    Error when printing booklet

    bb.noble Level 1

      When trying to print booklet from cs6 InDesign the error reads: The active document uses multiple page sizes. Print booklet works only with documents that use a consistent page size.

       

      I have went into document setup, the icon at the bottom of the pages menu box that allows you to edit page size, even tried changing the master page sizes and applying the master to all pages. None of this is removing the error message when trying to print booklet. If possible please help me.

        • 1. Re: Error when printing booklet
          Eugene Tyson Adobe Community Professional & MVP

          You must have used the page resize tool to resize a page or pages.

           

          To fix, say in a 32 page booklet:

           

          I'd print pages 1-16 in the booklet

           

          If the error still occurs I'd try printing 1-8

           

          Then 1-4 etc. until I narrow the page number down to what page is causing the error.

           

           

          It could be that pages 1-16 are fine. So I'd try printing 17-32, then 17-24 etc. until I narrow down the page causing the error.

          • 2. Re: Error when printing booklet
            Peter Spier Most Valuable Participant (Moderator)

            Actually, we had another case of this last week, and both the creator of the file and I confirmed that all pages were in fact the same. The only way I found to fix the file was to go spread by spread and copy the content, then paste in place in a new file.

            • 3. Re: Error when printing booklet
              MrTIFF Level 3

              Wow, wouldn't it be great if there were some reasonable alternative to the, um, "idiosyncratic" Print Booklet? ;-)

              • 4. Re: Error when printing booklet
                Peter Spier Most Valuable Participant (Moderator)

                I don't use it much, but I've never had a problem with Print Booklet failing in my own work.

                 

                I have no way of knowing what happened in the file I saw last week, but my memory is it went through a number of versions and crashes, which can't have helped. I also have a sneaking suspiscion that teh Page tool may be a tad buggy, and if you use it, but don't acutally change a page, or change it back, ID may not see the doc as having all the same size pages.

                • 5. Re: Error when printing booklet
                  Peter Spier Most Valuable Participant (Moderator)

                  And there ARE alternatives to Print Booklet. There are a number of scripts and plugins for ID that will do imposition, and plugins for Acrobat that will impose an exported PDF.

                  • 6. Re: Error when printing booklet
                    MrTIFF Level 3

                    Yes, my point exactly  :-)

                     

                    http://idimposer.com

                    • 7. Re: Error when printing booklet
                      Peter Spier Most Valuable Participant (Moderator)

                      Sorry, didn't recognize your user name. Please disclose that you are the creator of the plugin, though, when you link to it.

                       

                      Thanks.

                      • 8. Re: Error when printing booklet
                        bb.noble Level 1

                        @Peter Spier your comment #2 is what I actually ended up doing before you replied.

                         

                        @Everyone Thanks to all your helpful comments

                        • 9. Re: Error when printing booklet
                          dimensioncinq Level 1

                          menu Layout --> pages --> apply master to pages

                          doesn't fix the problem ==BUG

                          • 10. Re: Error when printing booklet
                            Peter Spier Most Valuable Participant (Moderator)

                            Applying a master to a page doesn't insure that the page sizes of the master and document pages are the same.

                             

                            I don't know what the trigger is for the problem reported here and in the earlier thread, but I'm not yet ready to say categorically it's a bug. That said, if you have a reproducible case where you can describe the steps necessary to make this happen, please do file a bug report at Adobe - Feature Request/Bug Report Form

                            • 11. Re: Error when printing booklet
                              Zybean Level 1

                              This may be a bit late in coming but I believe I have found the problem. If the documnet creator changes the document dimensions in File--> Document Settings, the print booklet funtion will no longer work and you will get the "can't print because doc has multiple page sizes" error. I was getting the error because I switched orientations from letter-half landscape to letter-half portrait. I too manual checked every possible thing to do with page size, margins, documents, to make sure all pages were the same with no discernible problem.

                               

                              I tested this by making a new document and adding shapes to it. I ran  print booklet and it exported fine. I then changed the orientation in Document Setup and then print booklet gave me that error; so I'm very certain this is the cause. So long as you don't change your document dimensions after you create it, you're fine. I have unfortunately found no other work around than to copy and paste in to a new and set-correct-from-the-start document.

                               

                              I have  filed a bug report on it as per Peter Spier's comment.

                              • 12. Re: Error when printing booklet
                                HMT_RDG Level 1

                                Thank you to Zybean for the explanation.  I had this same problem, after reading your comment I remembered that I had initially gotten the height and width swapped round and had to edit it after creating the file.  I'll copy it over to a new file.

                                • 13. Re: Error when printing booklet
                                  _xxminixx Level 1

                                  I also reported the bug.  In CS6 i was able to change orientation without any problem on a fresh document. 

                                   

                                  However, on the original document I had two different sizes of pages and masters. After deleting the one size, I could not use booklet printing no matter what I did, even though I only had a single page sized document left.

                                   

                                  Once your file is messed up like this, the only solution i found that works is to create a new doc with the proper size, and cut and paste content into that.

                                   

                                  Good Luck.

                                  • 14. Re: Error when printing booklet
                                    Andrej Balaz Level 1

                                    I can confirm I have this bug, too. All my pages have the same master applied and I have never touched the page size tool...

                                    • 15. Re: Error when printing booklet
                                      sagar-khanna Adobe Employee

                                      Pleased to inform that this bug should be fixed in the next release.

                                      • 16. Re: Error when printing booklet
                                        Peter Spier Most Valuable Participant (Moderator)

                                        Thanks for that. I don't suppose there's any hope it will also geet ported back to CS6 in the next service update?

                                        • 17. Re: Error when printing booklet
                                          cashxx Level 1

                                          Bug should be in the next release?   Does that include an update to CS6?   This needs to be fixed in CS6, not the next release to force everyone to the new version and licensing model.  Again we need this in the next CS 6 Indesign update!

                                          • 18. Re: Error when printing booklet
                                            Oddvar Haraldson Level 1

                                            It's september 2013 and I still have this bug in the latest release of CS6. Fix it please, Adobe.

                                            • 19. Re: Error when printing booklet
                                              Peter Spier Most Valuable Participant (Moderator)

                                              The "next release" means CC. It's not going to get fixed for CS6.

                                              • 20. Re: Error when printing booklet
                                                cashxxdb Level 1

                                                Thats nice, thank you Adobe for not fixing bugs in your software!   No reason it can't be fixed in the current release.  As far as I know we aren't moving because of the new licensing model, which the change would cost us 80k.

                                                • 21. Re: Error when printing booklet
                                                  Steve Werner Adobe Community Professional & MVP

                                                  @cashxxdb,

                                                   

                                                  This is NOT a new policy. When a newer version of InDesign (or other Adobe product) is released, the previous versions are not changed. That's just the way it has always been.

                                                   

                                                  It's also not only unique to Adobe. Most software developers don't fix bugs in older versions unless there are security issues.

                                                  • 22. Re: Error when printing booklet
                                                    cashxxdb Level 1

                                                    The original post was from a year ago only a few months after release, why wasn't it fixed then??   You can say that now that the new version is released!

                                                    • 23. Re: Error when printing booklet
                                                      Steve Werner Adobe Community Professional & MVP

                                                      @cashxxdb,

                                                       

                                                      I have no idea, but the engineering teams always have more bugs than they have staff to fix them. They have to be prioritized.

                                                       

                                                      Bugs also have to be reproduceable. Maybe it took a while to be able to reproduce the problem, I don't know. I'm just saying that these kinds of issues have always happened with software.

                                                       

                                                      When sagar-khanna posted on March 21, there was no more work being done on CS6, all the engineers were working on the CC release and its bug fixes.

                                                       

                                                      I'm sorry for you that you're unhappy, but the problem won't be fixed in CS6.

                                                       

                                                      You probably don't want to hear this, but this is one of the advantages of a subscription system: You'll always have access to the bug fixes (and new features!) as they're made available because you always have the option of running the latest version.

                                                      • 24. Re: Error when printing booklet
                                                        Oddvar Haraldson Level 1

                                                        Steve, you're mixing it all up. Alternate layout was a new feature for CS6, and if that feature messes up the possibility to use "print booklet" it should be fixed in CS6. Period. I can't move on to CC since my clients isn't using it (still on CS6). The smell that reeks from Adobe these days is ... nauseating.

                                                        • 25. Re: Error when printing booklet
                                                          Peter Spier Most Valuable Participant (Moderator)

                                                          All software has bugs, some going back many years. While I happen to agree that fixing them when they are discovered ought to be the norm, I also understand why this almost never happens. Development of each new version doesn't happen overnight -- it takes months of code development and testing. As soon as one version is released the next is already under development, so to say that CS6 was only a few months old is irrelevant. Even bug fixes require testing to make sure that fixing them doesn't break something else, perhaps even more important than the area you are trying to fix, and that means staff time and expense.

                                                           

                                                          Bugs need to be VERY serious to justify the expense of repair in any version no longer in active production, and even bugs found in a currently active development may not be considered serious enough (read that as affecting the majority of users, and sadly Print Booklet doesn't affect the majority) to divert effort from something else, or may be deemed unsolveable without damaging core functionality, or even just too expensive to fix, especially if there are ways for users to work around them.

                                                          • 26. Re: Error when printing booklet
                                                            Oddvar Haraldson Level 1

                                                            I am a software developer so I know all that. But it's beside the point. It's all about business honesty and that Adobe sold me a faulty product. Today's software development tactics, to let the bugs be ironed out by the users is fine and dandy in the Open Source Community. It's not fine and dandy when you sell a product and it doesn't work as promised. Period. How can this be a matter of discussion?

                                                            • 27. Re: Error when printing booklet
                                                              Peter Spier Most Valuable Participant (Moderator)

                                                              I didn't say I agree completely with how things are done, only that I understand. And I'm sure if you put 10 users in a room and asked them what the worst bug is in InDesign, or the "feature" that needs to be improved the most, you'd get 10 different answers, and if you then asked if fixing problem A meant that you'd have to give up feature B, you'd probably find a split along the lines of who uses A and who uses B.

                                                               

                                                              Print Booklet was never more than a tacked-on feature to satisfy a small number of users who want to print booklets at home on their desktop printers. There have always been better ways to impose.

                                                               

                                                              It's ugly, but it's a fact of life, and life can be ugly.

                                                              • 28. Re: Error when printing booklet
                                                                Oddvar Haraldson Level 1

                                                                Hogwash. Dishonesty in a business agreement – selling a faulty product – is always unacceptable. Bad software engineering Is not a fact of life. If software development is too hard for Adobe, they should stop doing it.

                                                                • 29. Re: Error when printing booklet
                                                                  BobLevine MVP & Adobe Community Professional

                                                                  Adobe offers a 30 day money back guarantee. Past that you can either continue to complain to other users (that's all of us here) or you can post a bug report here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.

                                                                   

                                                                  Make a strong case for fixing it and why it will benefit the majority of users.

                                                                   

                                                                  For the record, I never thought putting such a poorly implemented feature into InDesign was a good idea. There are way too many issues with it and many better ways to accomplish imposition. I suggest using one of them because the chances of seeing this fixed are extremely slim.

                                                                  • 30. Re: Error when printing booklet
                                                                    cashxxdb Level 1

                                                                    Then I think Adobe needs to move to a 2 year release cycle since Adobe can't handle yearly releases and bug fixes.  Release a product and spend the next year fixing bugs then start on the the next version after that.  I don't see any reason to have to put out a new version every year to add two features when the old version isn't working properly. 

                                                                     

                                                                    I have numerous problems with CS 6 from bugs in Indesign to Dreamweaver to Illustrator.  We use Adobe software to teach students the software for Graphic Design, Multimedia, how can our instructors teach when it doesn't work.   Sooner or later this will catch up with Adobe.

                                                                    • 31. Re: Error when printing booklet
                                                                      BobLevine MVP & Adobe Community Professional

                                                                      With Creative Cloud there are no more release cycles. Features are added

                                                                      as they're ready.

                                                                      • 32. Re: Error when printing booklet
                                                                        Steve Werner Adobe Community Professional & MVP

                                                                        As I pointed out above:

                                                                         

                                                                        You probably don't want to hear this, but this is one of the advantages of a subscription system: You'll always have access to the bug fixes (and new features!) as they're made available because you always have the option of running the latest version.

                                                                        • 33. Re: Error when printing booklet
                                                                          cashxxdb Level 1

                                                                          True......but its not a true cloud product and licensing it outragous.  A true cloud product would be something like Google Docs or iWork, Adobe is just using the name for marketing purposes to get on the Cloud bandwagon.   And I believe our quotes have doubled since the change and we have to stick with CS6 for now.  Raising prices at this time when everything is going out of business isn't the best decision on Adobe's part.  I'd go back to CS5 if it was up to me.

                                                                          • 34. Re: Error when printing booklet
                                                                            BobLevine MVP & Adobe Community Professional

                                                                            It's certainly not going to work for everyone but neither does anything

                                                                            else.

                                                                             

                                                                            At some point just about all software will be sold on a subscription

                                                                            basis only. Someone had to be first to do it and from all reports

                                                                            subscription numbers are running ahead of all expectations.

                                                                            • 35. Re: Error when printing booklet
                                                                              cashxxdb Level 1

                                                                              What can I say people are fools!

                                                                              • 36. Re: Error when printing booklet
                                                                                BobLevine MVP & Adobe Community Professional

                                                                                Yup...and haters gotta hate.

                                                                                 

                                                                                At this point I'm getting close to locking this thread and if drifts any further I will do just that without warning.

                                                                                • 37. Re: Error when printing booklet
                                                                                  cashxxdb Level 1

                                                                                  Lock it!!  We found out Adobe won't fix its software and make up excuses on why bugs weren't fixed so no loss for any of Adobe's users if you lock it!!  Also, like your very professional responses you gave.  You make Adobe look good with your guys customers service skills!

                                                                                  • 38. Re: Error when printing booklet
                                                                                    Peter Spier Most Valuable Participant (Moderator)

                                                                                    There's nothing new to say here, so I'll lock it.