When you get a message that tells you the software is working, you should
not delete it and try to reinstall it - that may cause more issues than you
The message is telling you that whatever ebook you're trying to download
isn't the type that Digital Editions can handle. Digital Editions can
manage .epub and .pdf formats, along with some .txt. Many libraries give
you a choice of the format to download, and if you picked a Kindle format,
for example, it's not supported by Digital Editions, won't work, and could
produce the message you've received.
So, rather than spin Adobe's wheels, you can contact the library's
technical support function, and discuss download formatting with them.
I'll bet they have the answer....
I am trying to download books with .epub format to my nook. When the book is downloaded it asks if I want to open it, save or save as, if I hit open I get the error message, if I save as digital edition it gets saved there but I can transfer to the nook. Any suggestions?
You're now putting some context around your issue, and that helps.
There's some information missing. You haven't said what kind of Nook you
have: not all versions of the Nook work with Digital Editions (DE). Also,
you haven't said whether you've ever been successful in transferring an
ebook to your Nook. I'll deal with these issues first. Please don't feel
that I'm insulting your intelligence or anything with my commentary. It
always helps to go over the basics - we all miss something now and then.
There are a couple of things I can suggest. Certain older model Nooks work
with DE. The newest models, however don't. You can look up your Nook on
the list of supported devices
IF your Nook isn't on the list, DE won't be able to transfer ebooks to it.
Assuming your Nook is on the list, you have to register it with Barnes &
Noble. When you do this, use your Adobe ID. That makes the use of DE
It sounds like you've been able to find a source for your ebooks that's not
B&N, and you've been able to hook up with them. The difference between
OPEN and SAVE when downloading is what DE does with the ebook. If you
choose OPEN, the ebook's opened in Reading mode on your computer. If you
choose SAVE, DE puts the ebook into your Library - which is where you want
it to be most of the time.
Connecting the Nook should follow a process also. When you connect the
Nook, make sure that your computer recognizes it and gives it a drive
letter. You can check this also on the Nook's screen, where it should tell
you it's connected.
Once connected, then start DE. If all is well, DE will display the name of
the Nook on the Bookshelf side of the Library view panel. That's the left
hand side (usually in the middle of the page). If it does, then you can
drag and drop titles from the Library onto the Nook.
When you're done with the transfer, you can close DE, but leave the Nook
connected until its screen tells you it has finished processing new
content. When it has, you can use your computer's utility programs
(Windows Explorer, for example - NOT Internet Explorer) to eject the drive
letter, or, for a Windows computer, the icon on the extreme right hand side
of the START bar that says 'Safely Remove Hardware' when you hover your
cursor over it.
Once removed, you 'should' have the ebook on the Nook, and be able to open
If you've done all this and it's worked, but you still get the messages,
then there is something wrong with the ebook file. I've discovered the
hard way that some libraries are better than others. In one case, the
technical gurus put the wrong format extension on an ebook, and we thought
it was an .epub, but it wasn't. So, if you're still getting the message,
you probably need to contact the library and discuss the issue, as I said
I have installed and uninstalled the Digital Editions to my computer several times.
I have a Nook Touch which is listed. I am registered with B&N and have downloaded a book from them, also registered with Adobe and downloaded a sample book from them.
I was also able to download a book from the library from another person’s computer. The books from the library have a ACSM file extension.
The books I downloaded from the library to my computer are saved in the C drive under program files/digital edition. When I try to open the books, I get the error message.
The computer recognizes the Nook in the F drive and the Digital Editions screen also recognizes the Nook, but does not show the books that have been downloaded from the library.
I appears as though the computer does not make the connection between the books saved in the C drive and the Digital Editions screen where you can move and drop the books into the Nook.
AH! More information!
There's one statement you made that has me interested. You said that the
ebooks from the library were ASCM files. They should not be. An ASCM file
isn't the ebook - it's just a pointer to where the ebook is. Normally,
when you hook up to a website, that site will put out an .ascm file and
then activate ADE on your computer to grab that file. ADE then will go and
get the ebook. If the library somehow did not activate the part of their
system that calls ADE on your computer to use the .ascm file to go and get
the ebook, that could be the issue you're facing.
Try something for me. If you are able to find the .ascm files on your C:
drive, put your cursor on a file name and right-click on it. You should
get a drop-down menu that includes 'Open With'. The submenu should show
Adobe Digital Editions as one of the programs that can open the file.
Click on ADE, and it should open the ebook - probably in Reading mode. If
you get an option, SAVE the ebook, and ADE should put it in your Library.
Hope this helps
I don’t get a submenu when I right click on the file name, it says 1.open with installed program, if I say yes it shows the error message, 2. Search the web, if I say yes it takes me to an explanation of ASCM.
I forgot that the wording of some of these messages changed in Windows 7.
Pick "Open with installed program". You should see a choice for Digital
Thank you, thank you, thank you. I finally figured it out. The installed program that came up was Adobe Reader and that’s why I kept getting the error message. Once I changed it to Digital Editions the book showed up on the pop up Digital Editions site. Thank you for leading me in the right direction and having such forebearance.
That's what we're here/hear for. I'm glad you got it sorted out.