My client apparently has InDesign CS6 (full purchased version) as I do. They previously had a trial version of CS5. When I send a document with embedded links, they get an error message saying the links are missing. Peter S. here, kindly tested one of the documents for me and had no problems opening and printing the files. The "computer guy" there just downloaded a trial version of CS6 on his own computer, sent the same file I sent Peter, from the client's computer, and same thing - links missing. I'm guessing this is because it is a trial version and is maybe limited to document creation. I just sent him the same file I sent Peter directly and am awaiting his response. Does anyone know if a trial version allows for opening of documents not created on the same machine? I am getting very frustrated with all the phone calls telling me InDesign isn't working (or I'm not embedding the links, which of course I am). TIA
Trials are fully functional. If the links are really embedded, as they were the last time, they can't be missing.
Are you zipping the files before you send? Could be a problem of damage in transit if not.
Thank you Peter. And therein lies the problem... The "other end" can't unzip a file. It apparently "doesn't work." However, the computer guy just got back to me to say that the file opened perfectly for him on his computer. Yes, it was zipped. The other ones to the client have not been (after she said she can't open zipped files) and went via FTP. Once again, you have been an enormous help and I thank you.