2 Replies Latest reply on Sep 10, 2012 1:14 AM by cchtommy

    AE 5.5 error


      i open AE in production premium 5.5 with (unknown exception) warning

      can anyone help?

      platform win7 64bit

        • 1. Re: AE 5.5 error
          Mylenium Most Valuable Participant

          Nobody can help you based on such vague information. Post the exact error message and detailed system information.



          • 2. Re: AE 5.5 error
            cchtommy Level 1


            I am currently using win7 64bit and production premium 5.5.

            my harddisk run out of space recently, then i can't get in AE.

            After research, I free some space and removed the  "Adobe After Effects 10.5-x64 Prefs" file.

            AE can now run. But keep prompts (unknown exception) warning1.png whenever i runs it.

            how can i solve it?