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You're going to have to help us out a bit here...
System specs; video type for example.
Then, perhaps, we can help you.
I will have to report back when I can get the specs on the video. However, assuming that it is not a video that Premiere likes and it needs to be re-encoded, is there a program that is generally used by the Premiere community for re-encoding videos for Premiere? Something like MPEG Streamclip, or something else?