A bit more information would help. What computer operating system? What
version of Digital Editions?
And - most important - what update? Is it to your computer's OS/
Okay. I'm on Mac Snow Leopard. The Adobe Digital Editions version is 1.7.2. The update was to the Adobe Digital Editions software itself.
Repost from: http://forums.adobe.com/thread/1063388?tstart=0
You didn't allow access to ADE access to the keychain when it asked.
Try using 'Keychain Access' to see if there is a 'Digital Editions' application password item in your login keychain.
If there is get Info on it and go into the Access control tab. Once there go add ADE to the list of allowed applications (click on the + at the bottom).
Thanks so much for your response. I actually found what I needed here (response is below):
Mar 21, 2011 12:03 PM in reply to E_donny
I had the same problem today. It's taken me ages and I have a massive headache but I've finally made it work!
Open Keychain Access. (I'm not sure where to find this, but type it into Spotlight)
Go to the Keychain Access menu and click Keychain First Aid
Then make sure the padlock on the Keychain window is down.
Then try and run Digital Editions.
It worked for me.... good luck!