Is it a crash (ID quits) or a hang (ID stops responding). What's the OS?
Have you tried opening as a copy from the File > Open... dialog? Any error messages?
Thanks for the suggestions!
It's a crash ("The Application has Stopped Working") in Windows 7, Home Pro, x64.
Tried opening a copy, no error messages. Just crash.
Are there any techniques for recovering a corrupt file?
Opening as a copy is one, but it doesn't seem to be working. Anything useful in the Event Viewer? Windows 7 crash reports are essentially useless.
If the file is as badly damaged as it sounds, the best bet might be Markzware's recovery service. If you mention you learned about it here and include a link to this thread inthe take-in form, you may qualify for a discount on the service charge for the first file they recover. Bad InDesign or Quark File Recovery Submission Form
Thanks for the follow-up. I'm loath to pay for this service, as the document is not mission critical. What process do Markzware use to open / diagnose / edit the INDD? Hex editor? Custom tool?
They start by using their ID2Q plugin to open the file in Quark Xpress, then use Q2ID to open the Quark file in ID. If they do more, I don't know exactly what.
You can do those things yourself, but that's $400 worth of plugins and a copy of Quark that you'll need, so for a one-off the service is reasonable if the file is important and would cost more to recreate. In this case I waould say stop wasting time trying to open it and spend it rebuilding if you need the file.
Thank you for making that offer.
It appears to have worked! We were able to recover your corrupt or bad Adobe InDesign file with the Markzware File Recovery Service.
I have uploaded your file to you via WeTransfer.com - you will get an email from them with the download link...
NOTE --- *if* you see pink or yellow highlighted text, that is;
The Yellow highlighted text indicates substituted Glyphs. You can turn off the highlighting by unchecking highlight substituted Glyphs in the Composition section of InDesign's Preferences.
Pink highlighted text indicates substituted fonts. You can turn off the highlighting by unchecking highlight "substituted fonts" in the Composition section of InDesign's Preferences.
How does it look?
Hi David! Thanks for the generous offer to look at and repair the file. Unfortunately I never did receive that link (or perhaps it was eaten by the SPAM monster). Would you kindly re-send it?
Yes, please allow WeTransfer to send you emails or check your spam filters - I just sent it again via them, but you only have day or two more to get that file before it expires...
HI David, thanks so much for re-sending the link. I received the link and was able to download the file. I opened it in InDesign CS6, but unfortunately it crashed as before. Here's what I noticed:
1. the file loaded completely
2. I was alerted about a missing image link (to be expected)
3. The file opened up to page 1
4. A number of fonts needed to be re-substituted
5. Before I was able to do anything I received the crash alert again.
This is a fresh Adobe InDesign CS6 install (installed it 5 days ago). I can rebuild the prefs file and relaunch, but I doubt that will do much as it really seems to be something strange inside the file. I suspect a "division by zero" error, because of the weird behaviour I experienced just before it crashed for the first time.
Any other thoughts? Thanks for all your help.
Hi Tom, I am re-downloading and will export a .IDML file for you, which will clean any oddities which may be within the file itself (or at least most) and re-send to you. Your file's type and creator wrapper appeared fine, so I would start to look at your system in more detail:
* Run a check with Extensis or some font management software which can scan your fonts and report back to you damaged or corrupt font files.
* Delete your "font caches." (different then the actual font files) - here is how you do that http://www.youtube.com/watch?v=Nf5ZuiaYgus (see "more info" section for links for Windows users)
* Place the recoverred file OUTSIDE of the directory where it originally was. In other words, artifically "break the links" with any of the placed images, artwork or other files.
* Ensure that you have the latest version of CS6 (Run the new Adobe Extensions Manager to ensure that)
* Make sure your Operating System is also on the latest free update.
All the best,
I have an Indesign CS5 file that needs urgent attention. I think it has font or link isssues. Can you help?
Sorry to hear that. Yes, we may be able to assist! Here is a little more info on how we will do this:
The Markzware File Recovery Service now requires first, a non-refundable one-time In-Take fee of $19.00. Please pay that fee first-off here:
Once paid, you will instantly get a link to our Bad File Submission Form. Please fill in as best as possible and submit your compressed bad InDesign file with NO fonts or images. (Need only the bad file itself)
- or alternatively, get me a link to where we can download your problematic file.
We will then inform you of our progress, which is generally within hours. There is a further, small fee, if we are able to fix the document (no cure, no further pay), based on the size of your bad file. These fees, which you only pay after reviewing a FIXED file (50% or more recovered, or if you use what we sent you), look like this:
- $/€ 99 (0-100 MB)
- $/€ 129 (101-200 MB)
- $/€ 149 (201-500 MB)
- $/€ 199 (500 MB – 1 GB)
If larger than 1GB, please inquire for further details...
Is that agreeable?