Keith, we can help you, but there may be some confusion based on your use
of the term 'Digital Reader'. Adobe has two products that get confused
from time to time. The first is Adobe Reader - which is the one we use
most often to view PDF files. The other is Adobe Digital Editions, which
is an ebook retrieval and library management system. So, let's clarify
first whether you're referring to Adobe Reader, or Adobe Digital Editions.
Next, when you obtain an ereader, you register it with the outfit that
supports it - if it's a Kobo ereader, you register it with the KOBO
bookstore. During that process, you'll be asked for an ID. If you use
your Adobe ID, then your Kobo ereader can talk to either Reader or Digital
Editions seamlessly. If you use another ID, then you could have issues.
Then, there is no way to 'deactivate' an Adobe ID account. If you 'start
over' and establish a new Adobe ID, the one you set up the first time will
still be active in the Adobe computer behind the scenes.
Comment from me: We all fall into the trap of 'assuming' that obtaining an
ebook, downloading it into an ereader and reading it is straightforward and
'simple'. It's not - and that's because of technology, not the programs
themselves. Adobe tries to 'keep things simple' by using one ID for you
whether it's on one or two computers, and up to six ereaders. What we do
wrong is to 'assume' that we can figure things out on our own as we go.
If the truth be known, we'd all be better off if we read the manual before
we did anything with the programs.
First let me thank you for reminding me I'm stupid for not reading the mauals and having the expectation that the process would be more intuative. My bad...
Adobe Digital Editions is in fact the issue. So If I am understanding your post, the solution is to create a new account on Kobo that mathces my Adobe ID account email address? That posses another challenge since the email address I used originally is going away soon. Since the Adobe Account ID is an email adress and has to be valid how is this resolved?
I too felt 'stupid' when it appeared that my assumptions were out there
somewhere, compared to the reality of the software. It's not just ADE -
it's almost any software. I feel like a jerk every time.
I don't know if creating two Kobo accounts is going to help. ADE's
embedded the first ID you used in its memory, and, like lots of software,
its memory is longer than we care to admit. If you can't remember what
that ID was, maybe the folks on the Adobe chat line can assist in
retrieving it. Some Adobe employees troll the forum, so maybe they have an
If you can retrieve the ID, then perhaps you can contact the Kobo folks and
figure out if they can 'cancel' your old account and let you create one
with the Adobe ID. But, I don't know if that ID would transfer to your
Fortunately KOBO has a factory reset option that wipes the device. After seeing this conversation wasn't offering any real solutions I emailed them and they have made several suggestions unrelated the ADOBE ID. We'll see.
I hope that your suggestions did not include anything that was physically
Updating old thread in case anyone finds it in a search:
It is possible to merge accounts (as long as you have id and password for both)
How do I find out which accounts are joined together?
You can go to this page: https://adeactivate.adobe.com/adept/en/JoinAccountLoginForm.jsp to see
which accounts are joined together.
I too over the years have ended up creating duplicate accounts but cannot locate information about merging my accounts and serial numbers. My computer crashed and I am am knowing trying to load my purchased Photoshop program from the CD bout can't located the serial number.
I have inadvertently created two different adobe id's and I have my photoshop under one and my pdf conversion (into word docs) under another. Can I merge those two accounts or am I out of luck?
If you have purchased various perpetual licenses under different email IDs then :
A) If they are retail products(products are registered in adobe.com),
It can be done by transfer of license.
B)If they are volume licensed(products are registered in licensing.adobe.com)
It can be done by 1.Transfer of license,2.Merge of IDs(if they are under the same Org. name, physical region etc.)
If you have subscriptions then:
Since Subscriptions are based on Email ID, they can not be merged.
You can contact Adobe via http://helpx.adobe.com/contact.html?
Please provide the details of your purchases to the contact person of Adobe to get customised responses of your queries.
You can inbox your purchase details privately, I will let you know the options available.
This is the best response--it worked like a charm. Thank you.