21 Replies Latest reply on Dec 11, 2012 5:59 AM by Peter Spier Branched from an earlier discussion.

    CS6 crashes on exporting to PDF

    hannahcsm

      When I try to export a document as a PDF, CS6 keeps crashing. I've got a few PDFs in the document and have tried deleting them completely to see if they were the reason for the crashing. However it still keeps crashing.

       

      This is really frustrating as its such a simple job which worked perfectly when I was using CS5.5. Will there be a new update to fix this?

       

      Please help!

        • 1. Re: CS6 crashes on exporting to PDF
          Peter Spier Most Valuable Participant (Moderator)

          I've moved you into a new thread all your own as many crashed look the same, but usually are not.

           

          What is your OS and version? If you are on a Mac, please post the crash report on pastebin.com and put a link to it here. It might give us a clue.

           

          Can you export the file if you select half ot he pages at a time?

           

          Can you export the file if you create a new user account and use that?

          • 2. Re: CS6 crashes on exporting to PDF
            hannahcsm Level 1

            Hi Peter,

             

            Thanks for your help. My Mac is OSX Version 10.7.4 and I've just moved to CS6 about a week ago.

             

            My crash report is here: http://pastebin.com/j7UacV20

             

            I have jsut tried deleting all PDF pages off the document and it seems to work now. But I need these PDFs in the document and am not allowed to change them all to another format.

             

            Will there be a new update soon to fix this problem - even if we decide to use PDFs that were created in Quark?

            • 3. Re: CS6 crashes on exporting to PDF
              Peter Spier Most Valuable Participant (Moderator)

              Nobody here can tell you when there will be an update to ID, or even if there is if it will address this particular problem.

               

              It looks to me, from what limited info I can glean from the crash report, like it is a problem with a font. Do you have Acrobat Pro? Can you look to see what fonts are used in the PDF, and if they are embedded?

               

              It may be limited to a single PDF (clearly it is at least one). You can quickly isolate pages that have problems by exporting in halve's, then dividing any half that fails to export into halves again, and repeat until you are down to just the pages that fail.

              • 4. Re: CS6 crashes on exporting to PDF
                hannahcsm Level 1

                I have Acrobat Pro but how can I tell which PDF has text that isnt embedded?

                • 5. Re: CS6 crashes on exporting to PDF
                  sagar-khanna Adobe Employee

                  Can you share the Indesign files with resources? mailid: sakhanna@adobe.com

                  • 6. Re: CS6 crashes on exporting to PDF
                    Peter Spier Most Valuable Participant (Moderator)

                    Not the text itself, but the font. Not sure where it is in Acrobat X, but in Acrobat 9 and earlier go to Document Properties and check the fonts tab. You're looking for anything that DOESN'T say embedded subset, or has some stange variation on a more familiar font name. You can also check the text that drops out itself by using the Text Touch-up tool (under Tools > Advanced Editing) to highlight the text, then right click and choose properties. That should tell you the name of the font applied and whether it is embedded.

                    • 7. Re: CS6 crashes on exporting to PDF
                      hannahcsm Level 1

                      I have found the problem. Two PDFs seem to have fonts that aren't embedded.

                       

                      Once I have found the PDFs which are problematic, how can I embed the fonts into the PDF? I need to keep these files PDFs and cannot convert them to Tiffs etc.

                       

                      In future, how can I explain this problem clearly to someone to ensure they send me the correct PDFs with embedded fonts? Is there an option the designer will need to click on to make it embedded?

                       

                      Thanks for your help!

                      • 8. Re: CS6 crashes on exporting to PDF
                        Peter Spier Most Valuable Participant (Moderator)

                        Do you have the fonts installed on your system?

                         

                        It's very possible that the fonts are restricted against embedding. If that's the case you would need to also have them on your system. Far better to use a different font that is not restricted (whcih needs to be done at the end where the PDF was produced).

                         

                        Since you seem to have found two candidates, you should check to be sure they really are the problem by removing them one at at time from a copy of the file and checking to see if the file exports. Once you've confirmed, it would be useful to know how they were produced, and you can get that information from the PDF document properties dialog by clicking the Additonal Metadata button in the Description tab, then openig the Advanced screen at the bottom of the list and expanding the PDF Properties item in the list on the right.

                        • 9. Re: CS6 crashes on exporting to PDF
                          hannahcsm Level 1

                          Hi

                           

                          Thanks for helping out with the previous problem. However, I have a worrying problem. Another computer which is using the same Adobe cs6 program on icloud, keeps crashing when Exporting the file as a PDF.

                           

                          Note: This happens even without ANY pdfs in the indesign file. Every file I work on crashes eveyrtime i export as a PDF.

                           

                          The crash report can be found here: http://pastebin.com/wTCt5DRx

                           

                          Many thanks

                          • 10. Re: CS6 crashes on exporting to PDF
                            Peter Spier Most Valuable Participant (Moderator)

                            This one is different. Looks like it could have something to do with the shared content plugin.

                             

                            Do install the new CS6 update and see if that helps.

                            • 11. Re: CS6 crashes on exporting to PDF
                              hannahcsm Level 1

                              Thats odd, I havent got any shared content plugins installed - not that i know of. Does it tell you what it is called?

                               

                              Thanks Peter

                              • 12. Re: CS6 crashes on exporting to PDF
                                Peter Spier Most Valuable Participant (Moderator)

                                They're Adobe plugins and part of the program (most of ID is actually just a bunch of plugins that do the various tasks). There are two of them, SharedContent and SharedContentUI. The first is required, and the second is not. You can check their status by choosing Manage Extensions from the help menu, not that I necessarily think that will tell you anything.

                                 

                                Perhaps sagar-khanna will pop in again.

                                • 13. Re: CS6 crashes on exporting to PDF
                                  hannahcsm Level 1

                                  I have checked but there is no status bar/option. They just say that they depend on each other.
                                  Any ideas?
                                  Screen Shot 2012-10-12 at 17.04.35.pngScreen Shot 2012-10-12 at 17.10.26.png

                                  • 14. Re: CS6 crashes on exporting to PDF
                                    Peter Spier Most Valuable Participant (Moderator)

                                    The check marks next to them mean they are active, but as I said, that doesn't help much.

                                     

                                    You said the problem is with machines running the Creative Cloud version. Does the file export from your machine?

                                     

                                    The bad news here is this is really beyond my diagnostic ability. I think you're going to need to sunmit files and logs to Adobe to figure it out.

                                    • 15. Re: CS6 crashes on exporting to PDF
                                      Manish-Sharma Employee Moderator

                                      Note: This happens even without ANY pdfs in the indesign file. Every file I work on crashes eveyrtime i export as a PDF.

                                       

                                      Have you updated the InDesign and then checked ?

                                      What is you create a fresh new file in Indesign with just a rectangle box and then try to export it from InDesign ?

                                      • 16. Re: CS6 crashes on exporting to PDF
                                        sorrycharley

                                        I am having a similar problem. I am on a macbook air running 10.7.4

                                         

                                        http://pastebin.com/jRPzWMjb

                                         

                                        Any thoughts?

                                        • 17. Re: CS6 crashes on exporting to PDF
                                          Manish-Sharma Employee Moderator

                                          Would appreciate if you could create a new discussion topic and start over by describing you issue with complete details.

                                           

                                          Your issue may be similar but becuase of completly different reason, hence provide complete info.

                                          • 18. Re: CS6 crashes on exporting to PDF
                                            CommsUCA

                                            Facing the same problem, i'm using indd cs6 on mac pro.

                                             

                                            Absolutely don't know what is the reason, I've tried to export first into idml, then export into pdf, but crashing.

                                            But there is one option, it should work, saving the file in idml and open it on cs5 and export, so my conclusion is to skip CS6, which is completle unusable and bad!

                                             

                                            God, why I paid for this damn version???

                                            • 19. Re: CS6 crashes on exporting to PDF
                                              Peter Spier Most Valuable Participant (Moderator)

                                              If you'd like to get some help, please post your crash report on Pastebin.com and put a link to it here.

                                              • 20. Re: CS6 crashes on exporting to PDF
                                                arieta_1987

                                                I've got the same problem - I've even tried taking of all the images (with only text left on the document) and exporting again and it's still crashing. I'm trying to paste the crash report into pastebin.com, but the site is failing to open up - Is there another way to upload the crash report?

                                                 

                                                Any help would be FOREVER appreciated - I've been putting up with this ever since I've installed CS6 on my new macbook pro (3 weeks ago) and I feel like punching a wall!

                                                 

                                                Thanks,

                                                 

                                                Mary

                                                • 21. Re: CS6 crashes on exporting to PDF
                                                  Peter Spier Most Valuable Participant (Moderator)

                                                  You can post to any external server and put a link here. Pastebin is convenient because it is designed for this sort of post. You can use DropBox, for example, or send it to yourself using YouSendIt.com and then post the download link.