Get please close idvault when attempting to download/install flashplayer

[Guest]

Hello-I am running Win7 home premium,sp1,32bits and IE9. I attempted to download the latest Flashplayer version from your download website that specifically calls out win7. However, I received a message stating that I had to close  idvault before I could continue. I searched for idvault using my search program and this program could not be found. I attempted to install the flashplayer from a different installation window and received the same error message. I attempted to download again but I saved  flashplayer to my Downloads folder and ran it from there. It installed. When I openeed IE9's Mange add-ons,I donot see Flashplayer? Does this mean that Flashplayer is inoperable?

[pwillener]

I do not know what 'idvault' is, but most likely it is something that uses Flash Player, so you need to close it before you run the installer.  Check with the Task Manager's Processes tab.

[pwillener]

'idvault' is http://www.idvault.com/

[Guest]

Thanks for the answer.IDvault is a security program that protects logins. I do not have this program on my computer. However, I have Constant Guard which serves the same purpose. The error message was possibily refering to Constantguard. I will know to close Constantguard the next time.Thanks.

I would also like to know if Flashplayer installs on a computer as an add-on or like a typical downloaded file. Thanks.

[pwillener]

Flash Player is a browser add-on that installs as an ActiveX Control on Internet Explorer, or as a plugin on other browsers like Firefox.

[Guest]

Hello Pat-Thanks for the information. I now know that I should not be looking in IE9's Manage add-ons for Flashplayer. How do I determine if an ActiveX control(Flash Player) is installed correctly  for IE9? Thanks.

[Sunil_Bhaskaran]

Open Internet Explorer and go to the following page: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

If Flash Player is installed correctly, you will see the animation and the Flash Player version installed in your computer there.

Thanks,

Sunil

[pwillener · Accepted solution]

You can also look at the files in C:\Windows\system32\Macromed\Flash:

If you have a file Flash***.ocx in there, then the ActiveX is installed.

If you have a file NPSWF***.dll in there, then the plugin is installed.

(The *** above stand for the edition & version of the player.)

[Guest]

Hello Pat-My Flash Player Settings Manager shows  both Active X and Plugin versions are 11.4.402.265 and Adobe is set to update automatically. Thanks.

[cauleend]

How do I close Constant Guard?

[chris.campbell]

I haven't used Constant Guard before, I'd recommend checking over on the Comcast site:

Support page: http://xfinity.comcast.net/constantguard/Support/

Forums: http://forums.comcast.com/t5/Security-and-Anti-Virus/bd-p/13