We'd need some more information to answer your question specifically, such
as the actual error text and the operating system you're running. I can
make some assumptions and guess, though.
If I assume Windows 7, then I'd look at the security settings for
downloads. Many folks find that there are some of these settings under the
covers that prevent downloads. I can't be specific - I run Windows XP- but
you can try searching posts to the forum to find the ones that are
specific. It's come up fairly often.
I am currently using windows 7 and the error message is: a download error occurrd. Try to download again. I click retry and it still does not download.
That message indicates that Win 7 may be blocking the download.
Is there a way that I can correct this please? Thanks.
I'm sorry. I gave you some guidance in my first reply to your post.