I'm afraid I can't offer much. The 7.5.3 patches did address a number of issues however, and I would definitely move forward with those. Beyond that have a talk with the vendor for prestige. You have a lot of possible places for problems, there, and if you can simplify, at least for testing, it will make your life easier.
thanks for your response - unforunately we do not have that much support from the vendor due to the nature of them not being or having expertise of the product running in an SBC environment.
does that patch resolve application crashes in compatibility with 2008 r2 operating system and related dll's?
i havent looked at what the fixes that are related to that patch and will do very soon, so we can review if it might help some of the problems we are going through.
your totally correct we have many elements that need to be tested through and im trying to break it all down and make it simple as possible for this purpose.
Are you aware of the application prestige?
I'm afraid I don't know anything about prestige, nor do I recall specifically what was fixed in 7.5.3, but there should be an associated release notes doc. 7.5.0 had some major problems, 7.5.1 was a fix for German and I think Swedish localizations, and the first real bug fixes came out in 7.5.2. If you are still trying to run 7.5.0 don't even think about not updating.
Even I am not aware about the prestige, never used it , but I think the issue is not prestige but runnig these apps on the Server based enviornment itself, Incopy crashes at the BIB.dll module which I think is indicating to be the issue with the Fonts , so I would check the access to the fonts and corrupt fonts first , not sure indeed.
Adobe has done very basic testing on the Virtual envior , this article will help you go forward with the troubleshooting :- http://helpx.adobe.com/creative-suite/kb/technical-support-boundaries-virtualized-or.html
You Wrote :- ""users randomly have application crashes in indesign and incopy."", were you able to locate any specific trend like
1) any specific file
2) any specific user account
3) any specific font
5) accesing the file from the server itself
P.S. :- here is the list of all release note for InDesign :- http://www.adobe.com/support/documentation/en/indesign_incopy/releasenotes.html#indesignCS 55751