7 Replies Latest reply: Oct 23, 2012 11:21 PM by mark2ain RSS

    "Quicktime is not installed or is too old of a version (39::0)" error when trying to open CS 6 psd f

    mark2ain Community Member

      I am editing some Sony EXCAM footage and decided to apply a Photoshop CS 6 filter to a potential background plate for a green screen shot. The EXCAM footage (HD, 1920x1080, 24p) plays fine in Quicktime player and plays inside Photoshop as well once imported. But after applying the filter -- which also plays properly in Photoshop -- and saving the composition as a psd file, I then try to open the psd file in After Effects, I get an error message that says "Quicktime is not installed or is too old of a version (39::0)." I have considered rendering the Photoshop comp as video, but I notice that unless I want an image sequence (which I don't) my export options are limited to a couple of animation flavors or jpeg 2000. I see no place in the Photoshop render dialogue box to access Quicktime settings and choose another codec. (An Apple Pro Res proxy might work just fine, for example.) So I'm making this a Photoshop question because I think there's something about Photoshop that is making the file unrecognizable to After Effects. After Effects does import a single frame of the image with the filter applied. (Yes, I am converting the video to a smart object before applying the filter.) Any thoughts?