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1. Re: "Quicktime is not installed or is too old of a version (39::0)" error when trying to open CS 6 psd f
Bill Hunt Sep 16, 2012 1:58 PM (in response to mark2ain)Are you on Mac, or PC?
What version of Apple's QT Player do you have installed?
Is AE on the same computer?
Good luck,
Hunt
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2. Re: "Quicktime is not installed or is too old of a version (39::0)" error when trying to open CS 6 psd f
mark2ain Sep 16, 2012 2:14 PM (in response to Bill Hunt)Hi Bill
I'm on a Mac. I have Quick Time Player 7.6.6. I also have the system supplied version 10.1. AE is on the same computer, a 2009 variety MacBook Pro. All my video media plays fine in every other app I use. I do note, however, that if I try to render the Photoshop doc out as a video, the dialogue box says it is going to use Adobe Media Encoder. I decided to open that just to see what codecs it has available. It took several minutes to open. When I later shut my computer down -- or thought I had -- I found out in the morning that it had been open all night because Media Encoder had cancelled the logout. I don't know what any of that means or why whatever the issue is with Media Encoder, it would affect saving my Photoshop comp as a psd file and opening it directly.
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3. Re: "Quicktime is not installed or is too old of a version (39::0)" error when trying to open CS 6 psd f
station_two Sep 16, 2012 2:18 PM (in response to mark2ain)What EXACT version of the OS?
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4. Re: "Quicktime is not installed or is too old of a version (39::0)" error when trying to open CS 6 psd f
Bill Hunt Sep 16, 2012 2:45 PM (in response to mark2ain)OK, and thanks for that. Kind of blows one of my theories.
Station_Two knows Mac-things, and I am but a lowly PC-guy, so I will let him help you from here. While I do a bit of what you are, I have never had any issue with my PSD's Importing into AE, but again, I am on a PC, so probably dozens of differences.
Good luck,
Hunt
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6. Re: "Quicktime is not installed or is too old of a version (39::0)" error when trying to open CS 6 psd f
hurtzhertel Oct 23, 2012 9:10 PM (in response to mark2ain)Hi mark2ain, I am facing a similar situation in which I have added a layers adjustment to some footage shot with my 60d, in photoshop CS6 and then try opening the PSD in AE and recieve the same error message (39::0). I have just updated all of my adobe software and believe that I am using the most current version of QT. Did you ever find resolution to you problem because I to am in the same boat and not sure of how to procede. Thanks in advance.
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7. Re: "Quicktime is not installed or is too old of a version (39::0)" error when trying to open CS 6 psd f
mark2ain Oct 23, 2012 11:21 PM (in response to hurtzhertel)Hi hertz. I was informed by Todd Koprivka (pardon if I got the last name wrong) of Adobe that owing to different speeds of development, some interactions between Photoshop and After Effects are not working as they once did. One of the programs has to catch up to the other. So, no, you can't open a video saved as a psd file in After Effects pending new developments. And while you can export your Photoshop video, it doesn't seem you have access to all your system installed codecs. I can't remember what is available at the moment. I think animation and maybe photo jpeg -- don't quote me. But it does seem that until they get the programs back on the same page, you do have to use one of those export options and then import the result as footage into AE. (Please note that I am playing this back to you from memory and may not have the details quite right, but I think I'm telling you the gist. You could try tracking down Mr. Koprivka at Adobe and emailing him. He seems to be some sort of community liason for AE.) Sorry the news isn't better -- especially as you have updated all the software and the problem apparently hasn't been addressed. That's disappointing. The workaround I'm suggesting is time consuming and, of course, you are baking in your Photoshop work. But if that's OK and you have the time for the export, you can eventually get your stuff into After Effects.



