5 Replies Latest reply on Sep 23, 2012 11:47 PM by Michael.Renner

    CS 6 Extension Manager Update fails on Mac (10.8.1)

    Michael.Renner Level 1

      Hi

       

      Weeks ago there was an Ectension Manager update in Adobe Application Manager.

      Screen Shot 2012-09-18 at 08.54.09.png

       

       

      This update keeps showing up and keeps failing to install with:

      "Adobe Extension Manager CS6 Update

      Installation failed. Error Code: U44M1P7"

       

       

      Adobe recommends to download and install manually, which fails the very same way…

      http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

       

       

      P.S.

      I can copy paste images while editing the forum post, but they don't get saved… workaround save file, import files, delete files… no WEM…

       

      Message was edited by: Michael.Renner

        • 1. Re: CS 6 Extension Manager Update fails on Mac (10.8.1)
          Carl Sun Level 4

          Please follow the instructions at http://forums.adobe.com/message/4662249#4662249 to generate a detailed update log file. Unzip the .gz file and paste the content of .log file here.

          • 2. Re: CS 6 Extension Manager Update fails on Mac (10.8.1)
            Michael.Renner Level 1

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            Visit http://www.adobe.com/go/loganalyzer/ for more information

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            START - Installer Session

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            RIBS version: 6.0.98.0

            OSX version: 10.8.2 

            ::START TIMER:: [Total Timer]

            CHECK: Single instance running

            CHECK : Credentials

            Load Deployment File

            deploymentFile option not given

            CHECK : Another Native OS installer already running

            Create Required Folders

            Assuming install mode

            Looking up install source path

            Sync Media DB ...

            ::START TIMER:: [Sync Media DB]

            Pre check media db sync

            End of Pre check media db sync. Exit code: 0

            :: END TIMER :: [Sync Media DB] took 33 milliseconds (0.033 seconds)

            Ready to initialize session to start with ...

            ::START TIMER:: [CreatePayloadSession]

            -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

            Updated source path: /Users/michael/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.2

            Updating media info for: {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}

            Ignoring original data since install source is local

              Type: 0, Volume Order: 1, Media Name: AdobeExtensionManager-6.0.2-mul-AdobeUpdate

              Path: /Users/michael/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.2/payload s/AdobeExtensionManager6.0All-010812194028/AdobeExtensionManager6.0All-010812194028.dmg

            --------------------  END  - Updating Media Sources -  END  --------------------

            [       0] Fri Sep 21 09:24:03 2012 DEBUG

            InstallerSession.CreatePayloadSession: Checking for unsupported payloads

            [       0] Fri Sep 21 09:24:03 2012  INFO

            Supported RIBS version range: [0.0.66.0,6.0.98.0]

            [       0] Fri Sep 21 09:24:03 2012 DEBUG

            ______ InstallerSession.CreatePayloadSession: Checking session payloads ______

            [       0] Fri Sep 21 09:24:03 2012  INFO

            ----------------- CreatePayloadSession: machine is x86 ---------------

            [       0] Fri Sep 21 09:24:03 2012 DEBUG

            InstallerSession.CreatePayloadSession: Load PDB

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            ______ InstallerSession.CreatePayloadSession: Checking incompatible payloads ______

            ______ GetIncompatiblePayloadBuildsInstalled ______

            ______ InstallerSession.CreatePayloadSession: Checking already installed payloads ______

            {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6

            {03740852-60C2-4B1A-A3DA-1EDB082C6401} Adobe Linguistics CS6

            {0377892E-FCAC-46EC-AA70-C6AC8A86A81F} Dynamic Link Media Server

            {041FACCA-8EF3-42B0-AE11-24DBEE98624B} Adobe Player for Embedding 3.201

            {09E9550D-7D89-4B9D-B6BB-72AF22CA9D3B} Flash Player

            {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6

            {0D9E083D-1ABE-4B41-B04D-B79947317FF8} AdobeIdeaPluginCS6

            {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1

            {11C91E36-78ED-11E1-8DB4-73755723D190} Adobe InDesign CS6 Common Base Files

            {145F0B3B-2643-43A0-9BBC-ADAA51223F5F} Adobe Encore CS6_AdobeEncore6en_USLanguagePack

            {14688254-5CD1-11E1-8D70-4DBBF019A2FF} DPS Desktop Tools CS6

            {148542D8-49CA-482A-A334-1D54C5A9D53B} Adobe XMP Panels

            {1E621A15-CD9F-4543-B3F6-8032B3647A6A} Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack

            {1F155F16-911B-4A2B-9839-4210092B9395} Adobe Prelude CS6_1.0.2_AdobePrelude1AllTrial

            {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support

            {1FB3B80F-CA2D-4DE3-A8AC-B20F977A04B0} Adobe Premiere Pro CS6_6.0.2_AdobePremierePro6.0AllTrial

            {2591B843-8028-4395-9DEE-03AF8D631539} Adobe Player for Embedding 3.3

            {26F763C9-076F-473D-9A0E-4050C973737C} AdobeColorJA CS6

            {2D8CB69A-662E-45E9-A445-2B3711B9E4A7} Adobe Flash CS6_12.0.1_AdobeFlash12.0-en_USLanguagePack

            {2FC6B122-6F1F-409C-8FF0-8F8369D7F30B} Adobe Flash Builder 4.6

            {3071EDD7-EA5B-4CAC-B4D0-4D4D664154D1} Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US

            {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition

            {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation

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            {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6

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            {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6

            {4482EF4A-376B-46DE-9B17-E377232328E0} PDF Settings CS6

            {449589F4-CAB8-11E1-A3F6-EBC8FC578444} Adobe Dreamweaver CS6_12.0.1_AdobeDreamweaver12en_USLanguagePack

            {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul

            {46251F95-B2F8-484A-9B5B-8C0E5A43A202} Adobe Encore CS6

            {4687A306-D716-4D7A-B0AA-EAB65D17F149} Adobe Player for Embedding

            {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6

            {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6

            {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6

            {48D97F53-D68B-4675-9A3B-2724BF727F99} Adobe Prelude CS6 Support

            {4C438AD2-34A0-471E-9F0B-07ADD23BA6A3} Adobe Audition_5.0.1_AdobeAudition5All

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            {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6

            {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} Adobe SwitchBoard 2.0

            {50F5A7C9-1E43-4860-AED8-7F8722691F17} Adobe ExtendScript Toolkit CS6

            {51C77DC1-5C75-4491-8645-A17CC33F5A36} AdobeColorEU CS6

            {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer

            {54C48823-4A8F-4765-BA86-9B97E48F1E80} Adobe Encore CS6_6.0.0_AdobeEncore6AllTrial

            {554A7BA9-8879-496E-BC3D-93650613DDE5} Adobe Photoshop CS6 Support_13.0.1_AdobePhotoshop13-Support

            {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6

            {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper

            {5BCA5B05-A805-42A3-86F8-6689B7C1E907} Adobe Bridge CS6_5.0.1_AdobeBridge5-mul

            {5D76C825-9827-4D93-813E-6C3754D504B1} Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack

            {6040E054-500A-427A-9DA2-349F0FEB19D1} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack

            {68E6C82A-78E9-11E1-8AE1-E28A5723D190} Adobe InDesign CS6 Application Feature Set Files

            {6F3A624B-1B72-4081-96E8-23261F389C5C} AdobeTypeSupport CS5

            {75CB16BD-788B-11E1-AC70-AA66BEC28837} Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack

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            {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6

            {7C895316-78E9-11E1-A476-3E8B5723D190} Adobe InDesign CS6 Application Base Files2

            {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6

            {8467887D-92F1-435C-B387-A7551B88EC70} Adobe NPS Panel

            {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5

            {85BD3EEB-DBBE-430A-A8F4-FE5D1E5AD606} Adobe Dreamweaver Widget Browser

            {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6

            {8EDF2712-3B35-484B-9AD2-A3F7214A7E3A} Adobe Flash CS6_12.0.1_AdobeFlash12.0-mul

            {8F11EC3F-825C-4468-B2E0-7380A6CE87D3} Adobe Media Encoder CS6_6.0.2_AMECore6All

            {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core

            {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6

            {98970962-1D70-43D4-B268-EDF57E451BA9} Adobe After Effects CS6 Support

            {9947B700-1D03-48A8-9C89-415C5E38D74F} Adobe Flash Builder

            {9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All

            {A0F72081-99FB-4FFA-AE1A-62B5A656CAC1} AdobeTypeSupport CS6

            {A7A95754-A63E-4052-8945-BBDC27009E7E} Adobe Audition_AdobeAudition5en_USLanguagePack

            {A9E40F78-E54D-494F-94A9-5D502F8DD1E1} Adobe WinSoft Linguistics Plugin CS6

            {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp

            {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core

            {AC85D480-BE25-4B01-84BE-E8A5932E39DB} Adobe Hunspell Linguistics Plugin CS6

            {B5BC75FC-908D-4E1E-A1EE-09A3FDBBEC77} AdobeIdeaPluginCS6-loc

            {B67ED9AA-F372-40CC-89AB-F5D8FBF56CD4} Adobe Illustrator CS6 Support

            {B83CE462-C638-4629-B5B2-424DA48FE672} Adobe SpeedGrade CS6_6.0.3_AdobeSpeedGrade6.0AllTrial

            {B86DCC32-8B28-4788-8A09-6D1C9F7EAAAD} AdobeHelp

            {B8E14946-984D-4404-B6B9-5DDB727B724A} Adobe Prelude CS6_AdobePrelude1en_USLanguagePack

            {B98E0DCB-1A75-4394-9813-3A114AA3891D} Adobe Mini Bridge CS6

            {BAA50E10-F61C-11E0-AC88-C17AEB9B6A79} Adobe Toolhints CS6

            {BB66788C-4C4F-4EB0-B146-9178857DE287} AdobeColorNA CS6

            {BD0D6363-E961-410F-8BF4-ECD8795F3923} AdobeCMaps CS5

            {BD9938F0-B9D1-4270-8A14-6C73BD2476D5} Adobe After Effects CS6_11.0.1_AdobeAfterEffects11AllTrial

            {C0156AC1-EA78-48AF-AEA3-07ADAC433BE6} Adobe CSXS Infrastructure CS5

            {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6

            {C589D380-0406-4562-A703-051697B4A6CC} Adobe Drive CS5

            {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels

            {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6

            {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6

            {CDAC14AB-1424-4E9C-8515-EA89D7F37243} Adobe Premiere Pro CS6 Support

            {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7

            {D094CE41-D4F5-473E-8915-B1D026CB193E} Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack

            {D2583A3E-399C-45D7-8AF1-FE5BAFC946CF} AIR for Apple iOS support (FP)

            {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack

            {D4E67040-2C28-449E-B7B3-F020D83F6147} Adobe Drive CS5_3.0.1_AdobeDrive3-mul

            {DBCFA16A-59EC-4DAF-98D1-B4E2C2A9E7B4} Adobe Encore CS6 Support

            {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation

            {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport

            {E51F8824-78E8-11E1-AD81-3C805723D190} Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US

            {E787BAD7-B750-4E1C-A149-965CF1DEE4AB} Adobe After Effects CS6 Presets

            {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} AdobeCMaps CS6

            {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8} Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul

            {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6

            {EC6BD880-BAB1-4008-8941-57A33479E0A0} AIR for Apple iOS support (FB)

            {ED027C6A-DE62-4BD2-BD00-3CF183A6BDAD} Adobe Photoshop CS6 Core_13.0.1_AdobePhotoshop13-Core

            {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5

            {EEAE1D88-B258-4A44-A6BE-32CCC8D641D6} Adobe Prelude CS6

            {F897A31D-D797-447B-ACA3-5E0B878E181A} Adobe Drive CS5_3.2.0_AdobeDrive3-mul

            {FA148573-E0E5-400F-8978-D95410035F18} Photoshop Camera Raw 7_7.1_AdobeCameraRaw7.0All

            [       0] Fri Sep 21 09:24:04 2012  INFO

            ______ Verify Dependency Subscribers ______

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            ______ Checking payloads upgrade/conflict relationships ______

            Checking for payloads having same family and product names but different adobe codes

            ______ Checking payloads upgrade/conflict relationships : Passed ______

            Operation order summary:

            When distributing payloads across media, the following order must be preserved, except that

            adjacent payloads with the same mediaGroup can be re-ordered across media boundaries without introducing

            extraneous media swaps for the user.

            [       0] Fri Sep 21 09:24:04 2012  INFO

            BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

              {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0: 0 (0,0)

            END Operation order for all session payloads: mediaGroup (requires,satisfies)

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            :: END TIMER :: [CreatePayloadSession] took 1095 milliseconds (1.095 seconds) DTR = 10.9589 KBPS (0.0107021 MBPS)

            [       0] Fri Sep 21 09:24:04 2012  INFO

            Patch {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0 can be applied to product {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            *** Checking patch payload : {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            installDBPath : /Users/michael/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.2/payload s/AdobeExtensionManager6.0All-010812194028/Install.db

            Successfully Opened installDB

            Payload is not customized

            Parent AdobeCode : {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0

            Parent Installation directory : /Applications/Adobe

            [       0] Fri Sep 21 09:24:04 2012  INFO

            Overwrite property "extensionsOnly" to: 1

            Overwrite property "mode" to: silent

            Overwrite property "patchesOnly" to: 1

            Overwrite property "workflow" to: updater

            Found payload actions:

            Deciding what installer mode to use...

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            Requested action "install" for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            Using installer mode 0

            ::START TIMER:: [Setting Payload Actions]

            PayloadPolicyInit: BEGIN Updating installstate for payloads

            PayloadPolicyInit: END Updating installstate for payloads

            PayloadPolicyInit: BEGIN Creating policyNodes

            PayloadPolicyInit: END Creating policyNodes

            PayloadPolicyInit: BEGIN Calculating initial graph

            PayloadPolicyNode.ComputeConstraint: Static installMode 0 mode constraint is 2 12, Y for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            PayloadPolicyNode._SetPayloadAction: install for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            PayloadPolicyNode._SetPayloadAction: install for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            PayloadPolicyNode.SetAction: IY->IY for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            PayloadPolicyInit: END Calculating initial graph

            [       0] Fri Sep 21 09:24:04 2012  INFO

            BEGIN Setting requested payload actions

            Value returned on lookup of payload: {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0 is: false

            Action string for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0  is install

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            Setting action for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0 per deployment file.

            PayloadPolicyNode._SetPayloadAction: install for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            PayloadPolicyNode.SetAction: IY->IY for {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            [       0] Fri Sep 21 09:24:04 2012  INFO

            END Setting requested payload actions

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            :: END TIMER :: [Setting Payload Actions] took 23 milliseconds (0.023 seconds)

            [       0] Fri Sep 21 09:24:04 2012  INFO

            Collected advanced path check information for INSTALLDIR

            INSTALLDIR is a well-formed path

            INSTALLDIR is not the root path

            INSTALLDIR is on a local volume

            INSTALLDIR is on a writable volume

            INSTALLDIR is not on a case sensitive volume

            INSTALLDIR passed path basic path validation: /Applications

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            ::START TIMER:: [SimulatePayloadOperations]

            [       0] Fri Sep 21 09:24:04 2012  INFO

            BEGIN InstallOperationsQueue Unordered operations

              {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0:  with operation install

            END InstallOperationsQueue Unordered operations

            BEGIN InstallOperationsQueue Ordered operations

              {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0:  with operation install

            END InstallOperationsQueue Ordered operations

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            Creating instruction for payload {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            EMPTY SET Dependent operations for DRIVER {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            Operation can be attempted

            [       0] Fri Sep 21 09:24:04 2012  INFO

            Payloads passed preflight validation.

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            :: END TIMER :: [SimulatePayloadOperations] took 103 milliseconds (0.103 seconds) DTR = 38.835 KBPS (0.0379248 MBPS)

            [       0] Fri Sep 21 09:24:04 2012  INFO

            Call PreSession Custom Hook

            BEGIN InstallOperationsQueue Unordered operations

              {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0:  with operation install

            END InstallOperationsQueue Unordered operations

            BEGIN InstallOperationsQueue Ordered operations

              {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0:  with operation install

            END InstallOperationsQueue Ordered operations

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            Opened installation queue

            Creating instruction for payload {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            EMPTY SET Dependent operations for DRIVER {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            Operation can be attempted

            Verifying payload '{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0' in media

            Verification of payload '{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0' in media is successful

            [       0] Fri Sep 21 09:24:04 2012  INFO

            Calling the custom action code for pre-install for payload {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            [       0] Fri Sep 21 09:24:04 2012 DEBUG

            Custom action code for pre- install for payload {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0 returned : 0

            [       0] Fri Sep 21 09:24:04 2012  INFO

            ::START TIMER:: [Payload Operation :{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}]

            [       1] Fri Sep 21 09:24:04 2012  INFO

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            Installer Operation: PayloadInstaller

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            Request to install payload

            [       1] Fri Sep 21 09:24:04 2012 DEBUG

            ADOBE_SETUP                      = 1

            AddRemoveInfoEstimatedSize       = 16645

            CLE                              =

            ExtensionFamily                  = Creative Suites

            ExtensionParentAdobeCode         = {83463106-DD1C-4FE5-A61C-DF6715472AD4}

            ExtensionProduct                 = Adobe Extension Manager CS6

            ExtensionType                    = patch

            ExtensionVersion                 =

            INSTALLDIR                       = /Applications/Adobe

            IsExtensionPayload               = 1

            MEDIATAG                         =

            OS64Bit                          = 0

            ProcessorFamily                  = All

            SessionID                        = {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}

            StartMenuProgramsSubFolder       =

            adobeCode                        = {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}

            defaultLanguage                  = en_US

            driverINSTALLDIR                 = /Applications

            extensionsOnly                   = 1

            installLanguage                  = en_US

            installSourcePath                = /Users/michael/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.2

            mediaName                        = AdobeExtensionManager-6.0.2-mul-AdobeUpdate

            mediaPath                        = /Users/michael/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.2/payload s/AdobeExtensionManager6.0All-010812194028/AdobeExtensionManager6.0All-010812194028.dmg

            mediaSignature                   = {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}

            mode                             = silent

            overrideFile                     =

            parentAdobeCode                  = {83463106-DD1C-4FE5-A61C-DF6715472AD4}

            patchPayload                     = 1

            patchesOnly                      = 1

            payloadType                      = SQLite

            platform                         = OSX

            setupVersion                     = 6.0.98.0

            workflow                         = updater

            [       1] Fri Sep 21 09:24:04 2012  INFO

            Payload {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

            [       1] Fri Sep 21 09:24:04 2012 DEBUG

            Setting determined properties...

            Mounting payload image at /Users/michael/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.2/payload s/AdobeExtensionManager6.0All-010812194028/AdobeExtensionManager6.0All-010812194028.dmg

            [       1] Fri Sep 21 09:24:05 2012 DEBUG

            Payload mounted at /private/tmp/.tempdiraKRsoXgy

            [       1] Fri Sep 21 09:24:05 2012  INFO

            CustomizedPatch property not found in database

            Beginning installation for payload at /private/tmp/.tempdiraKRsoXgy/Install.db

            [       1] Fri Sep 21 09:24:05 2012 DEBUG

            Creating directory at "/Applications/Adobe/Adobe/AdobePatchFiles/{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}" with mode 775(Seq 1)

            Created(Seq 1)

            Copying file "/private/tmp/.tempdiraKRsoXgy/Assets1/dcadf4c7697565ffe93b87deca961978" to "/Applications/Adobe/Adobe/AdobePatchFiles/{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}/dcadf4c 7697565ffe93b87deca961978"(Seq 2)

            Copied(Seq 2)

            [       1] Fri Sep 21 09:24:05 2012  INFO

            Attempting to patch file: "/Applications/Adobe/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 3)

            [       1] Fri Sep 21 09:24:05 2012 DEBUG

            Saving prior original file at "/Applications/Adobe/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml" to temporary location(Seq 3)

            Original file saved to "/tmp/.tempAeAnRE"(Seq 3)

            Original file has invalid checksum "761a3962aef46730d8f139c2d4c98fb9"(Seq 3)

            [       1] Fri Sep 21 09:24:05 2012 ERROR

            DW063: Command ARKPatchCommand failed.(Seq 3)

            [       1] Fri Sep 21 09:24:05 2012  INFO

            Completing installation for payload at /private/tmp/.tempdiraKRsoXgy/Install.db

            [       1] Fri Sep 21 09:24:05 2012 DEBUG

            Rolling back prior actions...

            Deleting file copy at "/Applications/Adobe/Adobe/AdobePatchFiles/{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}/dcadf4c 7697565ffe93b87deca961978"(Seq 2)

            Deleted(Seq 2)

            Deleting directory "/Applications/Adobe/Adobe/AdobePatchFiles/{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}" Non-Recursive(Seq 1)

            Saved permissions of 0x1fd for "/Applications/Adobe/Adobe/AdobePatchFiles/{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}"(Seq 1)

            Saved owner of 0x0 and group of 0x50(Seq 1)

            Deleted(Seq 1)

            InstallPayload failed.

            [       0] Fri Sep 21 09:24:06 2012  INFO

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

            :: END TIMER :: [Payload Operation :{49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1}] took 1415 milliseconds (1.415 seconds) DTR = 2962.54 KBPS (2.89311 MBPS)

            User specified overrideFile:

            The csu inventory was not updated for payload {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0, value of local var is -1

            Calling the ROLLBACK custom action code for pre-install for payload {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0

            No operation.  We're done:

            [       0] Fri Sep 21 09:24:08 2012  INFO

            Total components installed: 0

            Total components repaired: 0

            Total components removed: 0

            [       0] Fri Sep 21 09:24:08 2012 ERROR

            DW050: The following payload errors were found during install:

            DW050:  - Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All: Install failed

            [       0] Fri Sep 21 09:24:08 2012  INFO

            Call PostSession Custom Hook

            :: END TIMER :: [Total Timer] took 8318 milliseconds (8.318 seconds) DTR = 503.006 KBPS (0.491216 MBPS)

            -------------------------------------- Summary --------------------------------------

            - 0 fatal error(s), 2 error(s), 0 warning(s)

             

             

            ----------- Payload: {49F7E5E0-2C04-48C9-9BB7-BC91AC0AE6F1} Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All 6.0.2.0 -----------

            ERROR: DW063: Command ARKPatchCommand failed.(Seq 3)

             

             

            ERROR: DW050: The following payload errors were found during install:

            ERROR: DW050:  - Adobe Extension Manager CS6_6.0.2_AdobeExtensionManager6.0All: Install failed

             

             

            Please search the above error/warning string(s) to find when the error occurred.

            These errors resulted in installer Exit Code mentioned below.

            -------------------------------------------------------------------------------------

            [       0] Fri Sep 21 09:24:09 2012  INFO

            Exit Code: 7 - Unable to complete Silent workflow.

            Please see specific errors and warnings for troubleshooting. For example, ERROR: DW050, DW063 ...

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            END - Installer Session

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            • 3. Re: CS 6 Extension Manager Update fails on Mac (10.8.1)
              Carl Sun Level 4

              To make sure the update successful, the Extension Manager CS6 GM build (6.0.0.412) or 6.0.1 update (6.0.1.26) should have been installed, and all files under the installation folder should be intact. There have been some users in this forum said that they failed to update EM to 6.0.1, most of them have deleted non-mother-tongue resource files from Extension Manager installation folder. You failed to update Extension Manager due to the same reason.

               

              The following snippet from your log file is the problem indicator:

              [   1] Fri Sep 21 09:24:05 2012  INFO

              Attempting to patch file: "/Applications/Adobe/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 3)

              [   1] Fri Sep 21 09:24:05 2012 DEBUG

              Saving prior original file at "/Applications/Adobe/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml" to temporary location(Seq 3)

              Original file saved to "/tmp/.tempAeAnRE"(Seq 3)

              Original file has invalid checksum "761a3962aef46730d8f139c2d4c98fb9"(Seq 3)

              [   1] Fri Sep 21 09:24:05 2012 ERROR

              DW063: Command ARKPatchCommand failed.(Seq 3)

               

              If the version of Extension Manager is neither 6.0.0.412 nor 6.0.1.26 in your machine,  you will have to reinstall Extension Manager (from http://www.adobe.com/exchange/em_download/) then update it.

               

              If the version is correct,  I guess you have run some system optimizaiton software which deleted or changed all non-English resource files from Extension Manager installation. There should be 22 XML files under "/Applications/Adobe/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources" folder. If the updater cannot find files it expected, the update will fail. The simplest way to fix it is to copy these files back from other machine, or you can reinstall Extension Manager, too.

              • 4. Re: CS 6 Extension Manager Update fails on Mac (10.8.1)
                Michael.Renner Level 1

                I do have v. 6.0.1.26

                /Applications/Adobe/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources shows 22 files

                I'm goi ng to re-install now

                • 5. Re: CS 6 Extension Manager Update fails on Mac (10.8.1)
                  Michael.Renner Level 1

                  Couldn't this be:

                   

                  • Sorry we couldn't install the update! In order to improve we send the log to Adobe (ok|nok). Click the link below to download the original version and don't forget to upgrace thereafter!
                  • click
                  • install
                  • upgrade
                  • have fun (again)