2 Replies Latest reply on Sep 19, 2012 6:44 AM by Peter Spier

    InDesign CS6 Hangs on Start-Up/Launch

    chesajessica

      Hi Everyone,

       

      I have a client that installed CS6 Productiom Premium with a volume license on multiple Mac Pros and is saying that InDesign hangs upon launch, meaning, it will take 1-2 minutes to launch the program. Out of all the computers he has installed the software with, one does not have an issue with start-up and launches almost immediately. He is currently looking on his end what is different on that machine compared to the others.

       

      But what I need help with is suggesting to him what else can he try to rectify the hang-up issue? I have walked him through the steps in deleting his Font cache and resetting his preferences and he still reports a hang-up on launch.

       

      Does any one have any other suggestions? He has Mac Pros with Lion on them.

       

      Any help would be greatly appreciated!

       

      Thanks!