21 Replies Latest reply: Sep 22, 2012 9:38 AM by ruumaher RSS

    flash installer wont event start

    agdfsghet

      i was trying to update my flash player because mozilla is starting to be unable to fully view some sites. i downloaded the installer but it wont start. i double clicked and nothing happened. nothing at all, not even an error message.

      i also tried uninstalling flash and try again but still wont do a thing.

       

      can someone help me with this?

        • 1. Re: flash installer wont event start
          Sunil_Bhaskaran Adobe Employee

          Could you please let us know your operating system and browser?

           

          Thanks,

          Sunil

          • 2. Re: flash installer wont event start
            ruumaher

            i have the same problem with install_flashplayer11x32_mssd_aih.exe

             

            im using  firefox  windows vista 32 bit

             

            when i upgraded it  it was crashing  a few times a day  i had to send crash report  and reload

             

            then it would completly  stop working i would have to unstall it then reinstall  it would kinda work again

             

            yesterday i did the same thing  after 2 days with no problems

             

            now  it downloads  when i try to open the zip nothing happens

             

            then i tried to download it with windows exploder  and  it has stoped working every page crashes

             

             

            today i uninstalled  firefox  reinstalled it and no change     

             

             

            how can i fix this  

            • 3. Re: flash installer wont event start
              ruumaher Community Member

              http://www.adobe.com/support/flashplayer/downloads.html#fp10.3

               

              i downloaded a version from there and its working          

               

              i think the new version has a lot of problems  and should be deleated and revised   

              • 4. Re: flash installer wont event start
                mdanehy Community Member

                Try right clicking on the file, clicking on "Properties" and then "Unblock". This particular Flash installer needs to be unblocked for whatever reason.

                • 5. Re: flash installer wont event start
                  ruumaher Community Member

                  i did what you said  mdanehy  and it did indeed  upload it again

                   

                  however it crashed  3 minute later    adobe flashplayer 11.4r402 has stoped working

                  a problem caused the program to stop working  correctley  windows close the program  and notify you if solutions are available

                   

                   

                  then another page opened  saying

                  Data Execution Prevention (DEP) is a security feature that can help prevent damage to your computer from viruses and other security threats. Harmful programs can try to attack Windows by attempting to run (also known as execute) code from system memory locations reserved for Windows and other authorized programs. These types of attacks can harm your programs and files.

                  DEP can help protect your computer by monitoring your programs to make sure that they use system memory safely. If DEP notices a program on your computer using memory incorrectly, it closes the program and notifies you.

                  • 6. Re: flash installer wont event start
                    mdanehy Community Member

                    Did DEP stop the installation or was it Flash Player itself that crashed? You can try reinstalling and see if it happens again.

                    • 7. Re: flash installer wont event start
                      mdanehy Community Member

                      Also try running the official uninstaller and deleting all the contents in the Windows/Syswow64/Macromed directory to make sure that Flash is completely uninstalled and then reinstall.

                       

                      http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

                      • 8. Re: flash installer wont event start
                        ruumaher Community Member

                        i have reinstalled it 5 times now it works for a bit then  i get crash report when load page  

                           adobe flashplayer 11.4r402 has stoped working

                        a problem caused the program to stop working  correctley  windows close the program  and notify you if solutions are available

                         

                        now when i try to retrive it   adobe flash player wont  evin go past 50%

                         

                         

                         

                        ill try  uninstall it completly  and reload it again    its starting to be very very annoying at this stage

                        i hope it works this time

                         

                        i can get a older version to work butttt it wont open my e mails in hotmail

                        • 9. Re: flash installer wont event start
                          ruumaher Community Member

                          flash player stoped the instalition  i think

                          • 10. Re: flash installer wont event start
                            ruumaher Community Member

                            i used official uninstaller

                             

                            restarted computer followed everything

                             

                            it is the first time  the zip opened  and downloaded successfully

                             

                            trying to use  a program with flash player now

                             

                            and its crashed  still wont work

                             

                            thank you for your help mdanehy     i just think they messed up with this flash player   ill run a older version   will just have to change my e maill address wich will be a pain in the backside for work 

                             

                            or is there anything else i can do

                            • 11. Re: flash installer wont event start
                              ruumaher Community Member

                              after installing the debuger program from the link i posted earler

                               

                              everything seems to be working for now fingers crosed

                              • 12. Re: flash installer wont event start
                                ruumaher Community Member

                                ok its gone again and all the stuf i did before to fix it has stoped working 

                                been at it for five hour now  . i wiped my laptop and reinstalled  vista  to it

                                 

                                so its like a new laptop  but  adobe flash player just wont work

                                 

                                evon on normal browsing  it keeps  spamming

                                adobe flashplayer 11.4r402 has stoped working

                                a problem caused the program to stop working  correctley  windows close the program  and notify you if solutions are available

                                 

                                is there any staff that can help me with this  am i the only person this is happening to

                                and how come it only happened since the new flash player was installed sighs

                                • 13. Re: flash installer wont event start
                                  mdanehy Community Member

                                  Try adding "ProtectedMode=0" (without the quotes) to the mms file in the windows/syswow64/macromed directory. You may have to do it within an elevated Notepad, otherwise Vista won't let you edit the file. Click the Windows start button, type in "Notepad", and right click Notepad and run as administrator. Then open and edit the mms file within that.

                                   

                                  The protected mode in Flash Player is known to cause crashes.

                                  • 14. Re: flash installer wont event start
                                    ruumaher Community Member

                                    thanks for the advice but i give up at this stage  it works for a few hour and then crashes   

                                     

                                    ITS A JOKE OF A UPGRADE IF YOU ASK ME

                                    • 15. Re: flash installer wont event start
                                      chris.campbell Adobe Employee

                                      My suggestion, if you don't want to try the protectedmode suggestion and you continue to run into problem with 11.4, is to revert to 10.3.183.23.

                                       

                                      How do I revert to a previous version of Flash Player?

                                      • 16. Re: flash installer wont event start
                                        ruumaher Community Member

                                        when i open  notepad with run adminstraer  its just a  blank page  cant find mms file

                                         

                                        if i write protection mode  then try  to save  it wont  ,, but ill try a older version 

                                        • 17. Re: flash installer wont event start
                                          mdanehy Community Member

                                          Don't give up on the newer version just yet.

                                           

                                          Run Notepad as administrator, click "File" and then "Open" and then go into c:\windows\syswow64\macromed\flash. Now on the bottom right where it says "Text Documents" change that to "All Files", or you won't see mms. Then you can edit and save mms.

                                          • 18. Re: flash installer wont event start
                                            ruumaher Community Member

                                            i downloaded the older version  it seems to be working ok for now flash 10  i think

                                             

                                             

                                            lol when i type notebook     nothing comes up anymore     only ( jquery allerts) just comes up  notebook is gone or hiding some ware ?

                                             

                                             

                                            but i have to say thank you very much mdanehy  for your time and patience with me + rep  in the highest way posable

                                            • 19. Re: flash installer wont event start
                                              mdanehy Community Member

                                              Well, it's "notepad" not "notebook".

                                               

                                              But I'm glad the older version is working for you.

                                              • 20. Re: flash installer wont event start
                                                ruumaher Community Member

                                                lol thats prob why it wont show little drunk

                                                 

                                                found it hit file then searched c:\windows\syswow64\macromed\flash.

                                                 

                                                found nothing   maybe my laptop is messed up

                                                 

                                                but if its working now  i think its better to not try fix something thats not broken

                                                 

                                                and really i cant thank you enough you have been very helpfull mdanehy

                                                • 21. Re: flash installer wont event start
                                                  ruumaher Community Member

                                                  just an update  in case any one is interested  since i reverted back to the older version that Chris Campbell   sent me the link to

                                                   

                                                  i have not had one crash report  every sight is working properly    i have been streaming  all day  editing ect

                                                   

                                                  and  my  son had some online  program  running some silly war game  constant

                                                   

                                                  and its working perfect 

                                                   

                                                  so my suggestion  to people who have had the same problem as me dont install the new version again  stay with the old version

                                                  do not go near the new version  its a mess dose not work

                                                   

                                                  stay on the old version  its perfect