I've searched and gone through various threads where crashing has been posted and none of the solutions have helped thus far.
There are two issues that I would encounter doing the most basic of tasks such as previewing a clip within Premiere Pro CS6:
- The preview screen will freeze and I am unable to see the video.
- The program will cause my video driver to encounter a serious problem and recover.
Here are my specifications:
Windows 7 Home Premium 64-bit Operating System
Intel Core i5 2.40ghz
8 Gigs of Ram
ATI Radeon HD 6470m Graphics Card
The temporary solution to both that I have found effective is closing down the program, then opening task manager, ending the Adobe Premiere process and restarting Adobe Premiere. If I don't do this then the program can't be opened.
Here are some of the solutions I've implemented without any positive changes:
- Ensured display driver / graphics card is updated (ATI Radeon HD 6470m)
- Closed all other programs
- Couldn't change GPU acceleration because the video card doesn't allow it.
- Disabled Hover Scrub
I've spent a few days researching this and I'm very sorry for posting a question in regards to this issue. However, I can't seem to find the help I need from Support because their phone system is down and I can't use the ticketing system because I'm using the Adobe Creative Cloud. I would appreciate any help in advance. Thank you.
Update: I was able to get through to the customer service line. I will update the thread with the outcome shortly.
Just finished the phone call from Adobe support.
The solution to the problem is if Premiere freezes, create a new sequence and import your video into the new sequence. He didn't know the specifics of what caused the issue, but should it happen again, I'd have to just tansfer the video into a new sequence. my project has not malfunctioned in the past hour.
I have an identical laptop configuration and am experiencing the same problems. Were you ever able to find a solution to this?