8 Replies Latest reply on Feb 27, 2013 6:52 AM by BHJ IT

    Upgrade get adobe to crash in Iexplorer

    BHJ IT

      Hi.

       

      For the last 2 versions of adobe flash, we have been having some problems in Internet explorer. If a user upgrades from an earlier version, 2 out 3 will have problems in IE9, that its just stuck/hangs/not Responding, if there is any flash on the site.  If i disable flash active x, it works fine.

       

      So if i uninstall flash and install again, i works fine. But if a user do an upgrade, it gives us problems. The problem is on manuelt upgrade and Remote upgrade installation.

       

      Can anyone share some light on this problem, maybe?

       

      Regards

      Jesper

        • 1. Re: Upgrade get adobe to crash in Iexplorer
          Sunil_Bhaskaran Adobe Employee

          Hi,

           

          Could you please try the latest Flash Player version? http://get.adobe.com/flashplayer/

           

          Thanks,

          Sunil

          • 2. Re: Upgrade get adobe to crash in Iexplorer
            BHJ IT Level 1

            the problem is reacuring when users get ask by adobe update from the adobe auto update. to the newest version.

            • 3. Re: Upgrade get adobe to crash in Iexplorer
              BHJ IT Level 1

              We have come a bit further with the case on out own.

               

              it seem to be because the system32/macromed/flash/FlashUtil64_11_5_502_110_ActiveX.dll file is missing.

               

              the log file says it is copied, but its not located in the folder.  As soon as iexplorer process is running the dll file will not be copied to the location and flash fails when vissiting websites.

               

              but if a disable UAC, and start the IE9 and go to a site with flash i will work.

               

              Could you please share some light on this case please.

              • 4. Re: Upgrade get adobe to crash in Iexplorer
                BHJ IT Level 1

                Could somebody please come with som kind of help or response?

                • 5. Re: Upgrade get adobe to crash in Iexplorer
                  pwillener Level 8

                  What is your current Flash Player version that gives you problems?

                   

                  You write that you don't have problems when you do a clean install, but when you do an upgrade.

                   

                  How about after an automated background update?

                  • 6. Re: Upgrade get adobe to crash in Iexplorer
                    pwillener Level 8

                    Also can you post the contents the FlashInstall.log file from C:\Windows\system32\Macromed\Flash

                    • 7. Re: Upgrade get adobe to crash in Iexplorer
                      BHJ IT Level 1

                      The problem is when a user do an upgrade by hand or we do it from our cms system.

                       

                      as soon as the iexplorer is running in the process,  the dll file is not created in the macromed/flash folder.

                       

                      Automated Update is disabled do to we had this problem, så now I only installed the updates by CMS where i make sure that iexplorer is not running before upgrade or install. This is only on win7 machines. Xp no problem.

                      flash.PNG

                       

                      here is the logfile.

                      =O====== M/11.5.502.110 2012-12-20+10-38-45.545 ========

                      0000 [W] 00001113 C:\Windows\system32\Macromed\Flash\\* 3

                      0001 [I] 00000010 "C:\Windows\TEMP\{846CC481-8DC8-492E-83C5-6389DEAFE5AC}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295

                      0002 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

                      0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                      0006 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_110.ocx

                      0007 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.exe

                      0008 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.dll

                      0009 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

                      0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                      0011 [I] 00000012

                      =X====== M/11.5.502.110 2012-12-20+10-38-49.897 ========

                       

                      =O====== M/11.5.502.110 2013-01-30+11-09-22.643 ========

                      0000 [I] 00000010 "C:\Windows\TEMP\{E659C295-9DF1-4380-9FB9-1D1A9D52A9FA}\InstallFlashPlayer.exe" -uninstall activex

                      0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                      0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                      0003 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                      0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                      0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                      0006 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                      0007 [W] 00001021

                      0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                      0010 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0011 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                      0012 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                      0013 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

                      0014 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0015 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                      =X====== M/11.5.502.110 2013-01-30+11-09-23.283 ========

                       

                      =O====== M/11.5.502.146 2013-01-30+11-09-24.156 ========

                      0000 [I] 00000010 "C:\Windows\TEMP\{75835422-6D3E-4D53-9703-25FDE5C1D0A0}\InstallFlashPlayer.exe" -force  -uninstall activex

                      0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0002 [W] 00001018

                      0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                      0004 [W] 00001019

                      0005 [W] 00001020

                      0006 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                      0007 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                      0008 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                      0009 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                      0010 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                      0011 [W] 00001021

                      0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                      0014 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

                      0015 [W] 00001048

                      0016 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

                      0017 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0018 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                      0019 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                      0020 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

                      0021 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0022 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                      =X====== M/11.5.502.146 2013-01-30+11-09-24.546 ========

                       

                      =O====== M/11.5.502.146 2013-01-30+11-09-43.064 ========

                      0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.exe" -refreshIEElevationPolicies

                      =X====== M/11.5.502.146 2013-01-30+11-09-44.811 ========

                       

                      =O====== M/11.5.502.146 2013-01-30+11-09-39.663 ========

                      0000 [I] 00000010 "C:\Windows\TEMP\{709AF767-0C46-4E76-8D2D-451E4FAF8FF0}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295

                      0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

                      0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                      0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                      0006 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_146.ocx

                      0007 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.exe

                      0008 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.dll

                      0009 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

                      0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                      0011 [I] 00000012

                      =X====== M/11.5.502.146 2013-01-30+11-09-47.229 ========

                      • 8. Re: Upgrade get adobe to crash in Iexplorer
                        BHJ IT Level 1

                        seeams that the problem is solved ind the new version "11.6.602.168". installed on 60 machines with no insidents so far.