6 Replies Latest reply: Sep 22, 2012 4:51 AM by Stan Jones RSS

    Access denied - why? (warning - rant)

    Bernie at Clarity Community Member

      Can anyone explain why it's even possible for Encore to commence a 6-hour transcode, then fail at the end with an "access denied" message?

       

      I mean, is it so hard to test for permissions AT THE START? Do I have to re-set all permissions on all hard drives to "everyone" + "Full control" to make this work? This was a "send to Encore" from Premiere Pro, so do I have to run PPro as administrator to ensure Encore can complete a transcode?

       

      Telling users to "Run as administrator" is not acceptable - that's just a way of telling them to use another manufacturer's products. Should I put this in as a feature request, or would I be wasting my time? Sheesh. It's a pretty fundamental practice of programming - test for these things AT THE START! I mean, it tests for suffiicient disc space, orphan timelines, etc, etc. It won't let you proceed without enough disc space. Why not permissions? How much code would it take? Why not test and set or request permissions when it installs? e.g.

       

      "Adobe Encore installer has detected you will need write permissions on c:\la\di\da\di\da to ensure blah blah rhubarb........Please click OK to enable correct permissions - [OK]  [Cancel]"

       

      Please don't tell me that it's someone else's burn engine that causes the problem - it's an Encore error dialog, so it's Encore's responsibility.

       

      yours in frustration and annoyance

       

      Bernie Dwyer

        • 1. Re: Access denied - why? (warning - rant)
          Stan Jones CommunityMVP

          That sounds very reasonable. The feature request I would consider is "Add to the problems identified by 'Check Project' operating system permissions for the target (and any temporary) drives, to avoid 'access denied' errors and the like."

           

          A probable issue is that Adobe does not control a bunch of the code, including the build, which is what leads up to this failure. But it does seem that they should be able to determine a) what is the permissions issue that creates this error and b) what are the permissions that are required to avoid it. Then you can create code to test for this, that happens before the build. In fact, someone other than Adobe could probably do this.

           

          Also, permissions have become more complicated.

           

          Question: do you get this error if you "transcode now" prior to the build?

          • 2. Re: Access denied - why? (warning - rant)
            John T Smith CommunityMVP

            >Telling users to "Run as administrator" is not acceptable

             

            Yes, the Adobe programmer's should add code to check for permissions before starting (request link below)

             

            No, the Adobe programmer's do not control either how Windows 7 works or how the Roxio modules inside Encore work

             

            It is a one time fix to tell Encore to always Run as Administrator http://forums.adobe.com/thread/969395

             

            https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

            • 3. Re: Access denied - why? (warning - rant)
              Bill Hunt CommunityMVP

              I have requested a full Flight Check, as many page layout programs have, so that essentially everything gets checked - sort of a Check Project on steroids.

               

              As you point out, so much of the code comes from elsewhere, that I doubt this is possible - at least it has not found its way into the program, though I have requested it since EncoreDVD 2.0.

               

              Hunt

              • 4. Re: Access denied - why? (warning - rant)
                Bernie at Clarity Community Member

                Thanks for your reply - I haven't tried "transcode now" before the build. I'm somewhat happier today - to give the programmers their due - Encore remembered where it had got to prior to the fail, and when I re-started Encore "as administrator", it picked up where it had left off, and built the DVD image in about 10 minutes! In other words, it didn't have to start the transcode from scratch.

                • 5. Re: Access denied - why? (warning - rant)
                  Bernie at Clarity Community Member

                  I'd have thought that "check project" would flag permissions problems already. I think it comes down to a basic premise, it should be a condition of the licence - "licensed code shall meet the following conditions x. check and report for adequate file system permissions during the "check build" process."

                   

                  Anyway, it's had a happy ending. Encore was smart enough to remember where it had faulted, and continued on its merry way this morning when I re-started (as administrator), finishing the image build in about 10 minutes.

                   

                  Thanks for your replies.

                  • 6. Re: Access denied - why? (warning - rant)
                    Stan Jones CommunityMVP

                    I don't think Encore "remembered," so much as step 1 is transcode, and it finished the transcoding, then failed in the build. If the assets are transcoded, a build does not have to complete that step.

                     

                    But yes, the good news is that the administrator process worked for you!