6 Replies Latest reply on Sep 27, 2012 7:38 AM by tnsprin

    ADE 2.0 unable to authorize.

    tnsprin Level 1

      Note I previously had this with 1.8 preview 4.  some others also reported it.

       

      Attempts to authorize computer fail.  Note I now have 1.8 and 1.7 uninstalled.

       

      When clicking on autorize computer shows

      adobe auth 1.png

      click continue and fill out the next screen with adobeid and password (sameone I use to login to this forum)

      adobe auth 2.png

      And get following error

      Adobe auth 3.png

        • 1. Re: ADE 2.0 unable to authorize.
          read2live99

          I'm having the same problem did you get it to work?

          • 2. Re: ADE 2.0 unable to authorize.
            GBVV1234

            I am getting the same error message.  I just spoke to online support.  I was told this is a technical issue and given a phone number to ring to get the problem fixed.  I am unable to use the number as I get an unable to connect.  I am now not sure what to do either.  Can someone help please.

            • 3. Re: ADE 2.0 unable to authorize.
              read2live99 Level 1

              Here is what I got back

               

              Re: Can't copy saved book to E-reader??!!

              created by Frustrated in AZ in Adobe Digital Editions - View the full discussion

              The whole ebook thing can be complicated by the technology.  It's supposed

               

              to be simple, and lots of us think it's just plug and play - but it's not,

               

              because each device or program suite has requirements.....

               

               

               

              The salesman at Best Buy is correct.  Nooks do read epub formats, so that

               

              part should work - when we get there.  We have a few steps left.

               

               

               

              When you downloaded 'ADR', I assume you meant Adobe Digital Editions

               

              (ADE).  I can assume from what you wrote that you are able to get ADE to

               

              'see' the Nook and display it on the ADE bookshelf in Library mode [on the

               

              left hand side of the panel].  You need to go  to the B&N website and

               

              register the Nook with them.  You do that by attaching the Nook to your PC,

               

              making sure that its screen tells you it's attached, and then going to

               

              B&N.  Use the Adobe ID you used when you purchased that ebook for your

               

              son.  That will simplify things immensely.  When you're done, and logged

               

              off the B&N website, you can open ADE, and make sure that it recognizes the

               

              Nook again.  At this point, you should be ready to do the transfer.

               

               

               

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              • 4. Re: ADE 2.0 unable to authorize.
                tnsprin Level 1

                Just finished with Adobe support.  They had me launch ade and then hit control D.  This then asked me if I wanted to delete authorization on this computer.  After I said yes, when I went back to authorize it accepted my id and password and authorized my computer.  I think he said control S would work for a device attached, but haven't tried that yet.

                • 5. Re: ADE 2.0 unable to authorize.
                  read2live99 Level 1

                  Thanks, I'll give that a try.

                   

                   

                   

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                  • 6. Re: ADE 2.0 unable to authorize.
                    tnsprin Level 1

                    CORRECTION TO MY PREVIOUS POST

                     

                    Just finished with Adobe support. They had me launch ade and then hit control+SHIFT D. This then asked me if I wanted to delete authorization on this computer. After I said yes, when I went back to authorize it accepted my id and password and authorized my computer. I think he said control+shift S would work for a device attached, but haven't tried that yet.