1 Reply Latest reply on Dec 30, 2012 9:02 PM by ProDesignTools

    Why is it taking so long to process my order?

    afthefragile

      Hey, I ordered CS6 Production Premium from the Education store on the 13th of September and my order staus is still pending.

      I also uploaded my college ID on the Customer Support Portal on the 16th and it says "Pending Adobe Response".

      Could anyone help me out here as to what's going on. Why is my order not being processed? Its becoming quite frustrating waiting for the order to be processed when it said Adobe would respond to my case within a couple of days of me uploading my college ID and dispatch the software soon after.

       

      Can anyone help me out as to why its taking Adobe so long to process my order and how much longer do I need to wait before I can finally use the software...

       

      Thanks.