5 Replies Latest reply on Oct 4, 2012 6:38 PM by Noel Carboni

    This is appearing with CS5 and Catalyst 12.8 as well

    yogaflyer
           

       

      Crash | Features don't work | Photoshop CS6

       

                       

       

                                                  

        Issue   

       

          

      Photoshop becomes unstable, or various other problems occur, including:

      • When you open Photoshop, it crashes immediately.
      • Some features close before you can use them.
      • Photoshop crashes while you are painting, using Blur filters, or using other features.
      • Photoshop slows considerably.

       

                                                

       

        Solutions   

       

                                                

        Solution 1   

       

          

      Download and install the beta version of the AMD Catalyst 12.6 Beta Driver.

      Please refer to this AMD TechNote for information and download locations:

      http://support.amd.com/us/kbarticles/Pages/AMDCatalyst126beta.aspx

       

                                                

        Solution 2   

       

          

                          If you updated the AMD ATI Radeon Catalyst Display Driver to version 12.4, revert to version 12.3.

        Version 12.4 of Catalyst Display Driver from AMD can cause problems with Photoshop. AMD is working on this issue. Use Window's Control Panel to uninstall Catalyst 12.4. Then install Catalyst 12.3 from the following links:

        Windows 7/Vista 32 bit: http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista32.aspx

        Windows 7/Vista 64 bit: http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista64.aspx

        Windows XP/32 bit:    http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_xp.aspx

       

                                                  
        • 1. Re: This is appearing with CS5 and Catalyst 12.8 as well
          sudarshan.t Level 6

          Where is your question? You've posted the webpage from Adobe - fine. If your issue is just that, the solution is also given in the same Adobe webpage.

           

          Please follow these instructions before you post to get better & quicker responses: http://forums.adobe.com/thread/419981?tstart=0

          • 2. Re: This is appearing with CS5 and Catalyst 12.8 as well
            PECourtejoie Adobe Community Professional

            Hello! According to the title, I guess yogaflyer still has issues with the new version of the catalyst driver. But knowing what issue exactly might be useful to troubleshoot/fix them.

            • 3. Re: This is appearing with CS5 and Catalyst 12.8 as well
              Luanne Seymour Adobe Employee

              I'm moving this question to the Photoshop General Discussion forum for specialized attention to your situation.

              • 4. Re: This is appearing with CS5 and Catalyst 12.8 as well
                SG... Adobe Employee

                Hi,

                 

                Make sure to uninstall the previous driver before installing the 12.8 version.

                 

                regards,

                steve

                • 5. Re: This is appearing with CS5 and Catalyst 12.8 as well
                  Noel Carboni Level 8

                  After reporting a problem to AMD against the Catalyst 12.8 driver, where it caused Photoshop crashes, I got this response.  Perhaps it can help you.  Personally I don't believe in "cleaner" or "sweeper" programs, but this is what they said, verbatim:

                   

                  This could be the result of corrupted drivers in which case there are steps below to thoroughly clean out your system and reinstall the drivers.

                   

                  You may also need to try reinstalling CS6 if the driver reinstall does not resolve the issue.

                   

                  Beyond this there are other things that can impact the performance of such apps and graphics drivers such as BIOS updates, chipset drivers and among other things sometimes an OS reinstall will be the last step that fixes things.

                   

                  If you require further support on this issue please be sure to complete step 10 so that we will have all of the information about your PC that we need.

                   

                  1. Uninstall all ATI drivers and any other video card software from the Add or Remove Programs and Features in the Windows Control Panel. Click on AMD Catalyst install manager, click change and then choose the option to express remove all AMD software.

                   

                  2. Try using a driver cleaner program to make sure the drivers are removed: Please keep in mind that the (Driver Cleaner / Driver Sweeper are 3rd party software and not supported by AMD) please refer to their websites for instruction and guidance.

                   

                  Driver Cleaner Professional
                  http://www.afterdawn.com/software/desktop_software/other_tools/driver_cleaner_pro.cfm

                   

                  3. Disable any running background software such as firewalls and antivirus.

                   

                  4. Make sure your operating System has the latest Service Packs and patches / updates.

                   

                  5. Make sure your motherboard has the latest BIOS and CHIPSET software (you can get these updates directly from the manufacturer of the motherboard or Computer).

                   

                  6. Make sure your power supply has adequate wattage.

                   

                  7. Since you have a desktop Radeon HD graphics card in windows then install this driver: http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx 

                   

                  8. If the problem still exists please try installing your video card in another PC or try installing another video card in your PC if possible, this will tell us if the issue follows the graphics card or the PC.

                   

                  9. Or test your other hardware like RAM, CPU , USB devices…etc to make sure they do not create the problem.

                   

                  10. If the problem still exists please download the Belarc Advisor - a free system diagnostics, system information and benchmarking to create a problem report as described: In HTML format and attach file to e-mail.

                   

                  http://www.belarc.com/free_download.html

                  Download the ‘Belarc Advisor’ from the ‘Products’ tab at the top of the page.

                   

                  11. If you are looking for a specific driver, a list of previous drivers can be found here:

                   

                  64-Bit: http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista64.aspx


                  32-Bit: http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista32.aspx

                   

                   

                  I ended up fully uninstalling the prior Catalyst software, and scouring my system for remnants myself (rather than relying on a program).  Once I completed that and reinstalled 12.8 I was able to use Photoshop quite effectively, though occasionally I still see crashes in the ATI driver, so I have high hopes for their next release.

                   

                  Hope this helps!

                   

                  -Noel