0 Replies Latest reply: Sep 24, 2012 6:58 AM by benjix91 RSS

    Reader keeps dowloading this file : http://acroipm.adobe.com/10/rdr/ENU/win/nooem/none/message.zip

    benjix91

       

      We encounter a problem when calling acrobat (10.1.4) from our web application, one request is automatically sent to http://acroipm.adobe.com/10/rdr/ENU/win/nooem/none/message.zip

       

      In some context at our end customers a local proxy is used, this access should fail or cause a timeout and our application at the end of the chain crashes with the following stack trace:

       

      The stored exception information can be accessed via .ecxr.

      (2a8.acc): Access violation - code c0000005 (first/second chance not available)

      eax=00000008 ebx=00000001 ecx=11ee1e28 edx=00000000 esi=189c6760 edi=00cc0010

      eip=256e2a6d esp=1c56fd70 ebp=1c56feb0 iopl=0         nv up ei pl zr na pe nc

      cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000246

      <Unloaded_IA32.api>+0x2a6d:

      256e2a6d ??              ???

      0:029> kv

      ChildEBP RetAddr  Args to Child             

      WARNING: Frame IP not in any known module. Following frames may be wrong.

      1c56fd6c 06ecb358 00cc0010 246e107c 00000064 <Unloaded_IA32.api>+0x2a6d

      1c56feb0 06ecd118 00000064 1c56fed0 00000008 wininet!InternetIndicateStatus+0xf3 (FPO: [Non-Fpo])

      1c56fee0 77f49588 00000000 18b78860 77f4956b wininet!CFsm::RunWorkItem+0xdf (FPO: [Non-Fpo])

      1c56fef8 7c937aa2 18b78860 7c98b440 18b78770 shlwapi!ExecuteWorkItem+0x1d (FPO: [Non-Fpo])

      1c56ff40 7c937ae3 77f4956b 18b78860 0019ddb8 ntdll!RtlpWorkerCallout+0x70 (FPO: [Non-Fpo])

      1c56ff60 7c937ba5 00000000 18b78860 18b78770 ntdll!RtlpExecuteWorkerRequest+0x1a (FPO: [Non-Fpo])

      1c56ff74 7c937b7c 7c937ac9 00000000 18b78860 ntdll!RtlpApcCallout+0x11 (FPO: [Non-Fpo])

      1c56ffb4 7c80b713 00000000 00000000 00000000 ntdll!RtlpWorkerThread+0x87 (FPO: [Non-Fpo])

      1c56ffec 00000000 7c920230 00000000 00000000 kernel32!BaseThreadStart+0x37 (FPO: [Non-Fpo])

       

       

      The only workarounds that we have found is to add an exception for acroipm.adobe.com in the local proxy, or delete the file %userprofile%\application data\adobe\acrobat\10.0\readermessages

       

      Once Adobe is able to download the file, our application works fine.

       

       

      We read the following post also which does not help : http://forums.adobe.com/thread/754932

       

      We also tried to modified the following keys

       

      The addition of keys in

      [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\IPM]

      bShowMsgAtLaunch = 0

      bDontShowMsgWhenViewingDoc = 1

       

      or

      [HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown\cWelcomScreen]

      bShowWelcomeScreen = 0

       

      does not help

       

      REQUEST :

      =======

       

      Please help us to find a way to prevent Adobe to download this file on our behalf or the systematic download of message.zip package.

      Why is internet access needed to run Adobe Reader properly?

      Thanks