Can you post a screenshot of your 'Photoshop Print Settings' dialog box that comes up when you Hit Print from Photoshop?
What is the bit-depth of your document you're trying to print?
What is seen under 'Advanced Color Settings' tab?
And under 'Presets', can you see if you have an option to make it 'Custom'?
This happens with both 8 and 16 bit files. Under 'Advanced Color Settings' it says "Epson driver color management is off." When I go into my custom settings and apply one that I've used in the past, it doesn't change any of the 'Print settings'. So my custom settings seem to no longer work.
That's weird. I'm unsure why that's happening. Let's wait to see if an expert can post his/ her views on this here.
Just out of curiousity, can you post the 'Advanced settings' screenshot here?
I'll add that this seems to have started after I did an Apple software update last weekend, which, included "Epson printer drivers".
Now it seems like we have a few things to work with.
Can you restore from your time machine backup prior to the recent update - please tell me you have one - to see if there's a change?
Unfortunately, Apple doesn't let you 'rollback' on an update. The only way is a Time Machine restore.
Other option is to visit Epson website and download a standalone driver for your printer to see if that makes a difference.
Here is the latest, I restored from TM prior to the update, it didn't fix it. I've installed the Epson drivers from Epson, no change. I took the file to my Macbook Pro running Snow Leopard and PS CS5, and I have the same problem as on my MacPro. I then loaded the file on my old Mac Pro G5 running 10.5.8 and PS CS4 and all of the options are available. I then booted my Intel Mac Pro to run 32 bit, instead of 64 bit, but no change. I re-installed PS CS5, no change.
So at this point I have no idea what to do, any suggestions?
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Can you verify that you're not using 'Gutenprint' driver and that you're only using Epson driver?
Gutenprint can sometimes cause issue as it connects with Bonjour. TCP is always recommended over Bonjour for most printers to work the way they're supposed to.
If you do find that your printer uses the Gutenprint, please remove all Gutenprint footprints, remove current Epson Driver and do a fresh install of v8.64 from Epson downloads website. Common Updater wont be required for this version.
I cannot verify if the driver is Gutenprint or not. In which folder do the Gutenprint drivers reside?
Open Print & Scan in System Preferences. Select your printer from left side, Options & Supplies. Driver Version - Check if it shows Gutenprint.
Sudarshan, I have un-installed the Gutenprint drivers, re-installed the Epson drivers and it still doesn't work. I've cleared the printer cache, run repair permissions multiple times. It's as if there is some incompatability between the OS and Photoshop since this is only happening in Photoshop. It seems like there should be a simple explanation, but I can't find it anywhere. It's as if this is unique to my machines. I'm at a total loss, I've been unable to print for two days, and I'm ready to do a clean install of Snow Leopard, then re-install all of my software.
Glad you found and uninstalled Gutenprint.
When you re-installed, did you move the Epson folder to Trash and then installed afresh? Because that definitely will help.
(I'll offer an answer, but bear in mind that my expewrience is with an Epson 7900. I would guess that the 3880 driver works much the same way.)
When printing out of Photoshop, you have two options as to "who" controls the printer: Photoshop or the Epson driver. The two grayed-out settings you're asking about are only active when the Epson driver is selected to control the printer. To give control of the printer to the Epson driver, do this:
1) Choose "Printer manages color" on the right side of the Print dialog box.
2) Click on the "Print Settings..." pop-up in the middle of the dialog box.
3) Then, click on the pop-up menu in the middle of the resulting dialog box and choose "Color Matching".
4) Click the "EPSON Color Controls" radio button.
5) Click OK.
The two grayed-out items should now be active.
Hope that works for you.
Sudarshan, Rick, Thanks for your time and responses. Here is a link http://photo.net/digital-darkroom-forum/00ZJt6 to a photo.net thread from about a year ago. I guess I'm surprised that this still is an issue. Yes I've tried every possible combination of deleting the printer, clearing the printer cache, repair permissions, re-booting, even going back to when everything was working properly in TM and reinstalling. Nothing has worked.
Take home lesson, never ever let Apple updater update printers, ever!
Rojobe, I just found out my printer software has the same exact issue and I was wondering whether you have found any solution in the meantime.
I have a MacPro with MacOsX 10.8.3 and Photoshop CS5.
Any help in this regards would be greatly appreciated.
Rick ...you nailed it. Although I never let the "printer" control.....I did wonder why it remained greyed out. Thanks.....I have copied your instructions for the future as I will surely forget how you did it.
Hello Nikon Shooter - I'm read thru this thread as my Epson p6000 will not give me option to use the Advanced B&W using Lightroom. The two greyed out options as just as you described. The instructions from Rick on this page don't help. I have the printer selected in LR to manage color but the options in the driver dialog are still greyed out.
Did you ever have further trouble with this? Thanks!