When we use a current link which includes the anchor # and paste it into a browser it doesn't load the page when you hit Enter, only when you hit Enter and then Refresh. This hinders usability so I wanted to inquire if anyone has any other ideas about how we can get our users right into the help page they are seeking. We are currently using RoboHelp 9 but are planning an upgrade to 10 soon.
I assume that you are using WebHelp. If so, start with this link: http://www.grainge.org/pages/authoring/calling_webhelp/calling_webhelp.htm
If you want to know all the details (it's a bit technical), see: http://www.wvanweelden.eu/articles/context-sensitivity-webhelp-and-flashhelp
If you have any questions, please post back.