4 Replies Latest reply on Sep 29, 2012 2:53 AM by mauro 80

    Digital Editions account

    mauro 80

      Hi, I have to open a document with Digital Editions, the document has been downloaded with the account of one of my colleague; when opening the file on my pc, obviously Digital Editions stops because account on pc and account on the file do not match. I need to reset my authorization to reinstall digital editions with my collague account in order to open that document on my PC. Somebody can help me please?

       

      Thanks to anybody who will answer

        • 1. Re: Digital Editions account
          Mandhir Bhatia Adobe Employee

          Hi ,

           

          We really apologize for all the inconvenience which has caused you.

           

          Can you please provide us with both the Adobe ID which has issues so that we can check the same

           

          In the meanwhile if these steps doesnt resolve your issues you can contact Adobe support by following the link below:

           

          http://helpx.adobe.com/contact/

           

          Thanks

          Mandhir

          • 2. Re: Digital Editions account
            mauro 80 Level 1

            Hi,

             

            thanks for answering me.

             

             

             

            The account used to download the file:

             

            info@pizzabibo.it

             

             

             

            The account of Digital Editions on my pc:

             

            quality-rd@pizzabibo.it

             

             

             

            Best regards

             

            Mauro Fantuzzi

             

            Responsabile Qualità e R&D

             

            <Removed by Moderator>

             

             

             

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            Via Vittorio Veneto, 13

             

            31014 San Martino di Colle Umberto (TV)

             

            Italy-P.Iva 04225700261

             

            www.pizzabibo.it

             

            P ü SAVE PAPER - THINK BEFORE YOU PRINT

             

             

             

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            Da: Mandhir Bhatia forums@adobe.com

            Inviato: venerdì 28 settembre 2012 02:00

            A: mauro 80

            Oggetto: Re: Digital Editions account Digital Editions account

             

             

             

             

             

            Re: Digital Editions account

             

             

            created by Mandhir Bhatia <http://forums.adobe.com/people/Mandhir+Bhatia>  in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/4733622#4733622

            • 3. Re: Digital Editions account
              Jeff A Wright Adobe Employee

              You will either need to contact the e-book provider to reset the activation or authorize Adobe Digital Editions on your computer using your colleagues account.

               

              Moved this discussion to the Adobe Digital Editions forum and have removed personal information from Mauro 80's post.

              • 4. Re: Digital Editions account
                mauro 80 Level 1

                thank you and sorry for my mistakes.